Customer Service German Speaking Alkmaar

“Guten Tag! Bist du bereit, Kunden glücklich zu machen?” Looking for a dynamic role where you can use your German skills every day? We have the perfect opportunity for you! Earn up to €3,200 per month! As a Customer Service Representative, you are the first point of contact for German-speaking customers and ensure their questions and issues are resolved quickly and professionally. Apply now!

Employment agency Manpower is looking for a Customer Service Representative for a company in Alkmaar. 
 
As a Customer Service Representative, you will: 

• Handle technical, commercial, and logistical inquiries from German-speaking customers
• Manage incoming and outgoing calls and emails, ensuring clear and prompt communication
• Collaborate with internal teams (Order Entry, Logistics, Finance) to guarantee timely and accurate deliveries
• Create and activate customer accounts on the company’s online platform
• Manage customer returns, complaints, and issue resolution efficiently
• Maintain accurate records in the CRM system of customer interactions, orders, and service requests
• Continuously work on service improvements to enhance customer satisfaction

 
What’s in it for you 

• Gross salary from €2,800.- to €3,200.- per month 
• Travel allowance according to company policy 
• Full-time role, 40 hours per week 
• Temporary contract via Manpower with the possibility of a permanent contract 
• Access to 200+ free online training courses via Manpower Academy 
• Pension plan via Manpower 

You will join a leading company in Alkmaar with decades of experience in providing high-quality products and services. The Inside Sales department plays a key role in building strong relationships with customers, offering tailored solutions, and providing exceptional service. The company’s modern logistics and systems ensure efficiency and fast service across Europe. 
 
We cannot provide more details about the company at this stage. You will receive full information during the recruitment process. 
 
Working hours 
Monday to Friday during regular office hours. 

• Fluent in German (spoken and written) and good command of English because of job duties  
• Experience in customer service, telephone sales, or consultative roles is a plus 
• Familiarity with CRM systems, Power BI, and AX software is advantageous 
• Strong communication skills and active listening 
• Proactive, solution-oriented, and customer-focused attitude 

 
Does this sound like the role for you? Apply today via Manpower and start making customers happy!