English Client Services Representative Dow Terneuzen

Do you want to work for a leading international employer where innovation, safety, and collaboration are key? Do you have strong communication skills, speak fluent German and English, and want to grow in a supportive, customer-oriented role within procurement processes? Then this position at Dow in Terneuzen could be your next career step.

Employment agency Manpower is looking for a Client Services Representative (CSR) for Dow in Terneuzen.

As a Customer Service Specialist, you are the link between our customers and internal teams. You ensure a smooth order process from start to finish and deliver top-level service. Working closely with departments like Manufacturing, Sales, and Supply Chain, you help meet customer needs while supporting business goals.

Key Responsibilities

• Manage the full order process for a specific business unit or group of customers, often with complex needs
• Maintain in-depth knowledge of products, services, and applications
• Build strong relationships with customers and understand their specific needs
• Act as the main point of contact for customer accounts, quickly resolving issues and offering solutions
• Ensure service levels meet business expectations and customer satisfaction
• Balance customer demands with what the company can deliver, finding efficient and cost-effective solutions
• Support commercial strategies across multiple business areas

This role is ideal for someone who enjoys a mix of communication, coordination, and problem-solving in a dynamic, international environment.

What do we offer you?

• A gross monthly salary between €2,600 and €3,400, depending on experience
• Travel reimbursement of €0.21 per kilometer (up to 75 km one-way)
• Pension accrual and contract via Manpower
• Access to over 200 free online courses through the Manpower Academy
• A position within a safe, international, and high-tech environment with excellent development opportunities

Dow is an international player in the chemical industry. Worldwide, Dow has 104 plants in 31 countries and employs 36,000 people. Products and solutions include plastics, industrial 'intermediates', coatings and silicones. Innovation, sustainability and inclusiveness are at the forefront.

Working hours
You will work Monday through Friday during office hours.

• HBO (Bachelors) or MBO 4 with minimal 5 years work experience in customer service or logistics
• Excellent command of English in combination with German, French of Italian both spoken and written
• Strong communication skills and a service-oriented mindset
• A proactive attitude and ability to work independently
• Experience in order management, customer service, or procurement is a plus

Are you the service-oriented multitasker who can stay on top of dynamic procurement processes? Apply today and grow with Dow!