Customer Service Agent - English/Dutch Cygnific B.V. Amsterdam

  • Reference Number: 207307
  • Posted: January 12, 2024
  • Form of employment: Fixed
  • Salary: € 2386 Per Month
  • Education : MBO
  • Industry: Tourism
  • Specialisatie: Klantenservice
  • Minimum experience: 1-2 years
  • Full-time/Part-time: Fulltime
This position is no longer available

Job description

Become a vital part of our customer service agent m and create a meaningful impact! We highly appreciate your support, and here's why: your proficiency in both Dutch and English enables you to assist a diverse customer base. In this position, you will be aiding individuals who speak both languages. Alongside the flexibility of remote work, you'll enjoy attractive employment conditions, including a competitive gross monthly wage of €2,386.48 and the added benefit of pension accrual. Interested in discovering more? Continue reading and seize the opportunity to apply today!

Manpower is looking for customer service agents for Cygnific B.V. in Amsterdam.

As a customer service agent, you will perform the following working activities: 
  • Providing information, support, and service to customers and clients before, during, and after their journey, going above and beyond to create winning experiences and increase customer satisfaction and retention
  • Answering incoming questions from customers and clients via various communication channels
  • Performing support within applicable operational requirements, including maintaining quality standards, achieving first-call resolution, managing average handling time, and meeting service level expectations
  • Keeping content and technical knowledge up to date to provide optimal service
  • Guiding and helping customers navigate through different information sources to find answers to their questions
  • Increasing brand awareness by assisting customers and clients based on the AirFrance-KLM Group customer approach
  • De-escalating customer complaints by seeking solutions that balance the interests of AirFrance, KLM, and the customer

What’s in it for you
  • Gross salary of €2,386.48 based on 40 hours per week
  • Direct contract with Cygnific 
  • Possibility of a permanent contract with the employer after the first temporary contract 
  • Travel expenses according to employer's scheme 
  • A part-time or full-time job of 32 to 40 hours per week 
  • 25 vacation days (based on full-time contract) 
  • After one year of employment: possibility to fly cheaper with KLM via stand-by arrangement (reduced rate if a place is available) 
  • Possibility of working 2 days a week from home 
  • Friendly international environment with regular social events

About the Company

Your new employer is Cygnific B.V., a subsidiary of the AirFrance-KLM Group. Cygnific aims to become the most personalized customer service team globally, boasting 1,500 high-flyers. As an international organization, Cygnific comprises employees from 36 countries, proficient in 18 different languages. This diversity minimizes language barriers, ensuring every customer receives assistance and understanding in the best possible way. In order to deliver the highest quality service, customer service representatives are available 24/7 to assist passengers and travel agencies through email, phone, live chat, social media, and WhatsApp, always with a smile.

Working hours
The working hours in this position are during varied shift patterns.

Requirements

  • Able to work and think at mbo-4 niveau 
  • Good knowledge of the Dutch and English language both written and spoken because of contact with international travelers 
  • Experience in working with computers/reservation systems 
  • Availability of 32 to 40 hours a week 
  • Education in tourism or experience in working at a call centre or in a travel/airline related industry is a plus

Do you meet the job requirements and are you interested in this position? Apply today and Manpower will contact you within two working days!

  • Contract with the employer
  • Pension scheme
  • Travel allowance
  • Work from Home Option

Application Process

1. Fill in an online questionnaire
Discover whether you and the company are a match by filling in a short questionnaire
2. Find a vacancy
Found a great vacancy? Apply immediately with your CV!
3. Undergo the screening
During a screening we will look at your past to see if this could influence the tasks you will be performing.
4. Visit the Manpower office
We will prepare you for the job interview with your new employer!
5. Get your references ready
We will contact your former employer to ask about their experience working with you
6. Sign your contract
We will offer you a contract that includes your salary and other employment conditions.
7. Start your job
Congratulations, you can start your new job! We wish you the best of luck in your new workplace.
8. Tag along for a day
During a day of job shadowing you can discover if the company is a good match for you!