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Content creator support agent Accenture

Vacancy at: Accenture B.V.
Education level: HAVO
Publication date: 17 November 2021
Hours per week: 40
Salary: Hourly indication
€ 2253 - 2427 per month € 13.00 - 14.00 per hour
Vacancy number: 26942
Interesting for you
  • Reiskostenvergoeding
  • Pensioenregeling

Job description

Is customer service your name and have you got at least two years of experience in the customer service industry? Does the German language not scare you at all? Wunderbar! We've got a match. Your new employer is a fast paced, collaborative and constantly evolving environment. Your work will be rewarded with a gross salary of €13,50 per hour and reimbursement of travel expenses. Are you interested in more? Then read on and apply today!

Employment agency Manpower is looking for a content creator support agent for Accenture.

As a support agent, you have a versatile role with many responsibilities. Amongst other things, you are responsible for a combination of support, education as well as troubleshoot technical issues. During your working day you are busy with:

  • Supporting partners through e-mail and chat on a range of topics such as video uploads, channel management, monetization, analytics and any product technical issues with emphasis on high user satisfaction and quality
  • Providing education on new features and product updates
  • Troubleshooting and helping resolve technical issues in a friendly and accurate manner
  • Sharing feedback through appropriate channels related to tools, processes or product issues
  • Flagging trends and potential global technical issues
  • Escalating issues providing all the relevant information when required striving to resolve them in a timely manner
  • Coaching and provide direction to new joiners
  • Becoming an expert in our client’s platform

 

What’s in it for you

  • Gross salary of €13,50 per hour
  • Reimbursement of travel costs (for when you will have to come to the office again)
  • Pension accrual via Manpower after 26 weeks of work
  • Free access to E-learning platform Manpower Academy
  • Full-time job of 40 hours a week
  • Flexible working hours
  • Temporary employment contract and after half a year of work there are chances of a direct contract with Accenture
  • A bonus of  for working from home 


About the company

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world’s largest delivery network. Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries. Accenture drives innovation to improve the way the world works and lives.

They value ambitious people at Accenture! This global company provides plenty of opportunities to grow in your role or to boost your carreer. 

Working hours

The working hours in this fulltime position will be shared with you in a later stadium of the application process.



Requirements

  • At least two years of experience working in the field of customer support, preferably customer contact via chat or e-mail
  • Experience with prioritizing multiple tasks in a fast paced environment
  • Excellent command of the German language (C2 level: professional or native) because you will communicate with customers in this language
  • Fluent in English
  • Availability of 40 hours per week

Living in or near Twente, Enschede, Assen or Groningen is a plus but it is not mandatory!   

Do you meet the job requirements and are you interested in this position? Apply today and Manpower will contact you within two working days!