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Customer service specialist Italian-speaking Dow Hoek

Vacancy at: Dow Chemical
Education level: HBO
Publication date: 03 November 2021
Hours per week: 40
Salary: Indication per month
€ 2600 - 3200 per month € 15.00 - 18.46 per hour
Vacancy number: 6423
Interesting for you
  • Additional Training Budget
  • Pension Scheme
  • Travel Allowances

Job description

Do you have a service-oriented mentality and are you fluent in both English and Italian? Then we may have the ideal job for you! As a customer service specialist you are responsible for building and maintaining relationships and delivering the best customer service. In exchange Dow offers you a gross salary with a maximum of €3,200 per month and travel cost reimbursement. Are you interested in this position? Then keep on reading and don't forget to apply!

Employment agency Manpower is looking for Italian-speaking customer service specialists for Dow in Hoek.
Are you up for a challenging job? Because Dow has an exciting and varied job for you as a customer service specialist! You will be responsible for connecting customers and business value chain partners at Dow, and collaborate with different Do functions. You can also expect to perform the following activities during your workday: 

  • Establishing good customer relationships and analysing customer needs
  • Leading the order fulfilment process and executing the order entry process
  • Providing customers with suitable and cost-effective solutions
  • Determining commercial strategies with customers
  • Coordinating customer account activity
  • Addressing issues and implementing solutions for customers
  • Following up on orders and guiding these through Supply Chain partners

What’s in it for you?
  • Gross salary between €2,600 and €3,200 per month
  • Reimbursement of travel costs of €0.19 per kilometre and reimbursement of Westerschelde tunnel costs
  • Pension accrual via Manpower after 26 weeks of work
  • Free access to online learning platform Studytube and on-the-job training at Dow
  • Full-time job of 40 hours a week
  • A fixed term contract at Dow

About the company

The Dow Service Centre is the international service provider for the Dow Chemical Company. More than 1,100 employees representing over fifty nationalities work here. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India with a wide range of services. This includes logistics, customer services, finance, human resources, translations and more. In 2020 Dow received recognition as a Top Employer because of their support of local environmental projects and public events. 

As a new employee, you will have the opportunity to be part of Dow’s Employee Resource Groups (ERGs) to contribute to inclusivity at Dow. You will also be offered many internal training opportunity to develop your technical and soft skills. Because of the nature of your job, you will work alongside with various departments within Dow, including supply chain planning, commercial and logistics.

Working hours
The working hours in this position are during regular office hours.


  • A Bachelor’s degree or EQF level 6 (or higher)
  • An excellent command English and Italian (at least C1 level according to the Common European Framework of Reference for Languages), due to contact with English- and Italian-speaking shareholders
  • Availability of 40 hours per week
  • Affinity with new technology and tools
  • A Dutch work permit that is valid for at least nine months or EU-citizenship
  • A certificate of conduct (Verklaring Omtrent Gedrag or VOG) that shows you don’t have a criminal record
  • Work experience as a customer advisor, customer service specialist, front office employee or a similar position is a plus, but not mandatory

You are the perfect candidate for this position if you have good communication skills and an affinity for numbers and data. You should also have an eye for details and enjoy working in a team-oriented way. Living in or near Hoek, Terneuzen, Middelburg or Bergen op Zoom is a bonus, but not mandatory!

Are you looking forward to a new job and would Dow be the perfect company for you? Don’t hesitate to apply and Manpower will contact you within two working days to discuss your application!