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Customer service employee Cygnific

Vacancy at: Cygnific
Education level: HAVO
Publication date: 25 October 2021
Hours per week: 32
Salary: Indication per month
€ 1967 - 2459 per month € 14.19 - 17.73 per hour
Vacancy number: 25285
Interesting for you
  • Travel Allowances
  • Working From Home Possible

Job description

Are you full of energy, wanderlust and customer friendliness? Then Manpower encourages you to spread your wings as a customer service employee at Cygnific for AirFrance-KLM Group. In this role it is important that you speak English and either Finnish, Danish or Swedish. You do, and you also have experience with working as a B2C or FB agent or something similar? Then you can count on a gross salary of up to €2.459,10 per month. Also, you will get a direct contract with the possibility of a permanent contract, allowance for working from home and after one year of employment the possibility to fly cheaper with KLM via stand-by arrangement. Would you like to learn more about this position? Keep on reading!

Employment agency Manpower is looking for part-time or full-time customer service employees for Cygnific for AirFrance-KLM Group.

Please note: you will work from home so it does not matter if you live in the Randstad area or elsewhere in the Netherlands.

As a customer service employee you will support customers by providing helpful information, answering questions and responding to complaints. Your job is to make sure customers have a delightful journey by going the extra mile and looking for lean improvements, resulting in an excellent customer experience for customers and clients of the AirFrance-KLM Group. They are the front line of support for clients and customers and they help ensure that customers are satisfied with products and services, both on- and offline, of the AirFrance-KLM Group. You can expect to perform the following tasks:

  • Providing information, support and service to customers and clients before, during and after their journey and going above-and-beyond for customers to create winning experiences and increase customer satisfaction and retention
  • Answering incoming questions of customers and clients, who are reaching out via various communication channels (for example phone, e-mail, web, chat, social media)
  • Performing support within the applicable operational requirements, such as quality standards, first-call resolution, average handling time, service level, etc.
  • Keeping content and technical knowledge up to date in order to provide optimal service to customers and clients, such as product knowledge, travel guidelines, ticket- and reservations systems, websites, etc.
  • Guiding and helping customers navigate through the different information sources, to find an answer to their question
  • Increasing brand awareness by helping customers and clients based on the AirFrance-KLM Group customer approach.
  • De-escalating customers’ complaints by searching for a solution that balances both the interests of AirFranceKLM and the customer
 

What’s in it for you

  • A gross salary between €1.967,28 and €2.459,10 per month
  • Direct contract with Cygnific
  • Possibility of a permanent contract with the employee after the first temporary contract (7 months) (with good performance and positive experience from both sides)
  • Reimbursement of travel expenses at €0,15 per kilometre on working days
  • A part-time or full-time job of 32 to 40 hours per week
  • Opportunity to work from home (offices are located in Amsterdam or Enschede)
  • A one-time work-from-home allowance of €300 to purchase office supplies (probably to be implemented in September)
  • Possibility to work abroad for parts of the year (policy to be drawn up, probably implemented by the end of the year)
  • 25 vacation days (based on full-time contract)
  • End-of-year bonus of 2.2%
  • After one year of employment: possibility to fly cheaper with KLM via stand-by arrangement (reduced rate if a place is available)
  • Free access to e-learning platform Manpower Academy


About the company

Your new employer is Cygnific, a daughter company of KLM. Cygnific has the aim to become the most personal customer service team in the world. You will be working together with 1,500 high-flyers from 36 different countries. It is an international organization where 18 different languages are spoken, to help and understand every customer in the best way. To ensure the best service, customer service employees provide service 24/7 with a smile to passengers and travel agencies via e-mail, telephone, live chat, social media and WhatsApp. The offices are located in Amsterdam and Enschede, but the KLM wings also spread to England, Albania, India and the Philippines.

Working hours
In the role of part-time or full-time customer service employee, you will be working 32 to 40 hours. The customer service employees are available 24/7, therefore your working hours can vary. The exact working days and hours will be decided in consultation with you.



Requirements

  • Able to work and think at a mbo/EQF level 3 or 4 degree or Higher General Secondary education (havo) or Pre-university secondary education (vwo) or higher
  • Good knowledge of the English language and either Finnish, Danish or Swedish both written and spoken because of contact with international travelers
  • Experience working as B2C, FB Agent, Social Media or back-office or something similar
  • Experience in working with computers/reservation systems
  • Availability of 32 to 40 hours a week
  • Education in tourism or experience in working at a call centre or in a travel/airline related industry is a pre


Are you looking forward to a new job at Cygnific? Don’t hesitate to apply and Manpower will contact you within two working days to discuss your application!