Your new employer is Cygnific, a daughter company of KLM. Cygnific has the aim to become the most personal customer service team in the world. You will be working together with 1,500 high-flyers from 36 different countries. It is an international organization where 18 different languages are spoken, to help and understand every customer in the best way. To ensure the best service, customer service employees provide service 24/7 with a smile to passengers and travel agencies via e-mail, telephone, live chat, social media and WhatsApp. The offices are located in Amsterdam and Enschede, but the KLM wings also spread to England, Albania, India and the Philippines.
In the role of part-time or full-time customer service employee, you will be working 32 to 40 hours. The customer service employees are available 24/7, therefore your working hours can vary. The exact working days and hours will be decided in consultation with you.