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Customer service representative returns and disputes Accenture

Vacancy at: Accenture B.V.
Education level: MBO
Publication date: 27 July 2021
Hours per week: 32
Salary: Hourly indication
€ 1664 per month € 12.00 per hour
Vacancy number: 24097
Interesting for you
  • Pensioenregeling
  • Thuiswerk mogelijkheid
  • Ontwikkel mogelijkheden

Job description

Do you speak and write English as well as Danish and/or Norwegian? And do you know exactly what it takes to put the customer first? Then Accenture and Manpower have the perfect job opportunity for you! A customer service job in which you work from home, earn a gross salary of €12.00 per hour and with the possibility to develop yourself through Manpower Academy. Are you excited? Then apply today!

Employment agency Manpower is looking for multiple customer service representatives that speak both English and a second language for Accenture.

As a customer service representative you are responsible for the following tasks:

  • Performing customer service and disputes activities related to disputes and returns 
  • Handling inquiries from customers by phone or email 
  • Validating contractual agreements related to the disputes and the returns process
  • Performing order management and returns management activities in SAP
  • Coordinating the returns and disputes process with internal teams and spare parts vendors
  • Ensuring resolution of queries within the contractual metrics



What’s in it for you?

  • Gross salary of €12.00 per hour
  • Part-time and full-time possibilities of 32 to 40 hours a week
  • Pension accrual via Manpower after 26 weeks of work
  • A job working from home
  • Free access to online learning platform Manpower Academy
  • Temporary employment contract via Manpower
  • A job for a longer period of time 


About the company

Via Accenture you will work at a company that specializes in medical devices. Working at Accenture means investing in your own development and your wallet! You will work for a company that operates worldwide and has built a world-class brand and reputation over the years. The company has a vibrant and diverse culture that believes in openness, honesty, equality, common sense and realism.

Later on in the application process you will receive more information about Accenture and the company you wil be working with.

Working hours
You will be working 32 to 40 hours per week during regular office hours



Requirements

  • Excellent command of the English language (at least C1-level according to the Common European Framework of Reference for Languages)
  • Good command of the Danish and/or Norwegian language (at least B2-level according to the Common European Framework of Reference for Languages)
  • Good knowledge of the Microsoft Office package (Outlook, Word and Excel)
  • Availability of at least 32 hours per week
  • Preferably experience working with SAP

You will be working from home, so you won’t have to travel. This means you can apply if you live in Amsterdam, Groningen, Middelburg of Den Bosch!

Do you feel you are the ideal candidate for this job? You can start soon, so apply today!