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Customer service employee Swedish Amazon The Hague

Vacancy at: Amazon
Education level: MBO
Publication date: 04 August 2021
Hours per week: 40
Salary: Indication per month
€ 2500 per month € 14.42 per hour
Vacancy number: 16334
Interesting for you
  • Good Accessibility by Public Transport
  • Pension Scheme
  • Travel Allowances
  • Working From Home Possible
  • Access to Studytube

Job description

Are you fluent in both the English language and Svenska? And do you want to contribute to world-class customer service for the biggest online retailer in the world? Then Manpower has the perfect job for you. Amazon is looking for talented customer service employees who are available full-time and have a Dutch citizen service number (BSN). Continue reading because you will sign a contract with Amazon and find out more about the tasks you will be performing!

Employment agency Manpower is looking for fulltime customer service employees for Amazon in The Hague.

Please note! You will work from home due to COVID-19 regulations, so it doesn't matter if you live in the Randstad area or elsewhere in the Netherlands.

Working activities 
Thanks to your amazing communication skills and empathy you will give the Amazon customers the optimal customer journey. Your working days begin by turning on your computer, putting on your headset and then the problem solving can start. In short your working activities will consist of:  

  • Assisting customers with their orders, product questions or payment issues via phone, email and chat
  • Defining the wishes and needs of the customers and acting on it
  • Solving and handling customer questions or other issues
     
What’s in it for you?
  • A gross salary of € 14,50 per hour
  • Direct contract with Amazon
  • A fulltime job of 40 hours per week
  • Sunday and Holidays surcharge of 100%
  • Voluntary time off accrual
  • An office located close to station Den Haag HS
  • Free access to e-learning platform Manpower Academy


About the company

About the company
Amazon is the biggest online retailer in the world. They managed to get to this position thanks to their four principles: attention to customers rather than competitors, passion for innovation, determination for the operation and long-term focus. Besides that, Amazon also cares about their employees. In fact you could say they're obsessed with creating a fun, challenging and creative work environment for the people who work at Amazon.

Working hours
Working hours in this position are Monday to Sunday between 7.00 and 21.00 hours.

Requirements

  • Preferably at least one year of work experience that included customer contact, for example as a customer care employee, helpdesk employee or customer service employee
  • Good command of the English and Swedish language both spoken and written (at least level B2 according to the Common European Framework of Reference for Languages)
  • Good internet connection and a suitable working space at home
  • Strong computer skills, including excellent skills in Microsoft Office, email and chat
  • Availability of 40 hours per week (please note that during the trainingperiod you will not be able to get any days off)
  • Dutch citizen service number (BSN) 
  • Able to apply for a VOG (certificate of conduct)

Do you meet all requirements? Dont wait any longer and apply today!