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Customer service specialist German Maastricht

Vacancy at: Vertrouwelijk
Education level: MBO
Publication date: 19 July 2021
Hours per week: 38
Salary: Hourly indication
€ 1647 - 1811 per month € 10.00 - 11.00 per hour
Vacancy number: 23248
Interesting for you
  • Additional Training Budget
  • Good Accessibility by Public Transport
  • Chance of a Permanent Contract
  • Irregularity Allowance
  • Travel Allowances
  • Working From Home Possible
  • Access to Studytube

Job description

Does being a customer service specialist at an international retail company sound exciting to you? Do you like building and maintaining relationships? And do you also speak German and English? This is your time to shine! Our client offers a fixed-term contract which can turn into a permanent contract, smooth onboarding process and nice perks! If you are interested to learn more about this position, keep reading and discover if you're the perfect fit!

Employment agency Manpower is looking for a German- and English-speaking customer service specialist for a client in the Maastricht region.

The tasks you will be performing as a customer service specialist are as follows:

  • Strengthening relationships with customers and improving the overall customer experience
  • Answering customer questions via phone and mail
  • Informing German customers regarding orders, deliveries and/or payments

What’s in it for you?

  • Gross salary of €10.50.- per hour
  • Direct contract with our client
  • Reimbursement of travel expenses with a maximum of €7.42 per kilometre
  • Work from home reimbursement of up to € 43.34 net per month
  • A part-time or full-time job between 32 and 38 hours a week
  • Possibility of a permanent contract in the long run
  • Free access to the Manpower Academy, our e-learning platform


You will receive many extra’s such as a collective discount for your health insurance, 20% discount on the product range of the company, about 24 vacation days and 8% vacation allowance! If you work in the office you will also receive a meal compensation.

About the company

The company is part of an international retail company. Their customer service centre in Maastricht is a multi-brand and omnichannel organization with a strong focus for customer dialogue. Together with over 3,500 colleagues and 16 customer service centers around the globe you take care of several customer aspects.


Unfortunately, we can not provide any more information regarding the company you will be working for. Later in the application procedure, we will inform you about the specifics.

Working hours
In the role of full-time customer service specialist, you will be working during the following hours:

  • Monday until Friday between 8 am and 9 pm
  • Weekends between 9 am and 5 pm


  • At least one year of working experience as a customer service specialist, customer service representative or comparable
  • Excellent command of the English and German language
  • Excellent computer skills (Microsoft Applications and/or SAP is a bonus)
  • Availability of at least 32 hours per week

Living in or near Maastricht, Sittard, Heerlen or Kerkrade is a bonus, but not mandatory!