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Export customer service agent Medtronic Heerlen

Vacancy at: Medtronic
Education level: HBO
Publication date: 09 June 2021
Hours per week: 40
Salary: Indication per month
€ 2600 per month € 15.00 per hour
Vacancy number: 20947
Interesting for you
  • Additional Training Budget
  • Pension Scheme
  • Travel Allowances
  • Access to Studytube

Job description

Do you have excellent communication skills and are you service-oriented? Then you will quickly find your way in the role of export customer service agent! In this position you will work at Medtronic, which is a company that contributes to healthcare worldwide. For your support you will receive a gross salary of €2,600 per month and travel allowance. Are you ready for the next career move and are you interested in this position? Keep on reading and don’t forget to apply! 

Employment agency Manpower is looking for an export customer service agent Medtronic in Heerlen.

Please note: this is a temporary job for eight to ten months with a chance to extend your contract!
In this role you are responsible for processing and monitoring orders. You will also check the deliveries and shipments in the ERP systems. Furthermore, you are responsible for issue resolution and the communication towards the customer. As an export service agent you will have close working relationships with the local downstream distribution centres, customer care service centres and other teams to solve issues and investigations. You will also perform the following tasks in your working week:

  • Processing and monitoring orders
  • Managing incoming calls, e-mails and special requests
  • Resolving issues and communicating this towards customers
  • Performing investigations due to issues and coordinating the issues with other teams

What’s in it for you?

  • Gross salary of €2,600 per month
  • Reimbursement of travel costs of €0.19 per kilometre
  • Free access to E-learning platform Manpower Academy 
  • Pension accrual via Manpower after 26 weeks of work
  • Full-time job of 40 hours a week
  • Temporary employment contract for a period of eight to ten months with a chance of extending your contract

About the company

Together Medtronic and Covidien work to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, they can accelerate and advance their ability to create meaningful innovations, but they will only succeed with the right people on their team. This is an ideal opportunity to join them and become part of their commitment to the health of others.
The combined resources of Medtronic and Covidien will be transformative, creating new methodologies and new opportunities. Whatever your specialty or ambitions, you can make a difference at Medtronic, both in the lives of others and in your career. Medtronic is a $27.8 billion company with more than 85,000 employees in over 160 countries.

Working hours
In this full-time position, you will be working Monday through Friday between 8.00 and 21.00 hrs. 


  • At least two years of experience working as an export service agent, export management or in order management, OR a Bachelor's degree or higher in the field of export or logistics
  • Experience with export and export documents
  • Fluent in the English language, both written and spoken
  • Availability of 40 hours per week
  • Knowledge and experience with tools and systems like MOS, CAP and Lean Sigma
  • Knowledge of Microsoft Office applications, SAP and ERP systems
Living in or near Heerlen, Maastricht or Kerkrade is a bonus, but not mandatory!
Complete your application as soon as possible. Manpower will contact you within two working days after your application!