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Customer service specialist Turkish Dow Hoek

Vacancy at: Dow Chemical
Education level: HBO
Publication date: 24 March 2021
Hours per week: 40
Salary: Indication per month
€ 2600 - 3200 per month € 15.00 - 18.46 per hour
Vacancy number: 20454
Interesting for you
  • Additional Training Budget
  • Pension Scheme
  • Travel Allowances
  • Access to Studytube

Job description

Can you speak Turkish and English fluently and have you always wanted to work at an international company? Dow might have the perfect opportunity for you as a customer service specialist! If you also have a Bachelor’s degree (or an EQF level 6 degree) or higher, you are perfect for this position! You can expect to earn up to € 3,200.- a month and your travel costs will be reimbursed as well. If you would like more information about this position, keep reading and don’t forget to apply!

Employment agency Manpower is looking for Turkish-speaking customer service specialists for Dow in Terneuzen.

As the link between Dow’s customers and business value chain partners, you play a crucial within your department. You will work alongside several departments and develop your knowledge of Dow’s products, businesses and service offerings. Your goal is to create an exceptional customer relationship and also perform the following tasks:

  • Addressing issues and implementing solutions
  • Coordinating customer account activities
  • Overseeing torder entry processes and leading order fulfilment processes for given business(es)
  • Maintaining service levels based on business priorities
  • Balancing customer requirements and Dow capabilities
  • Following up on orders and guiding these through the Supply Chain partners to ensure customer satisfaction
  • Determining commercial strategies with customers across multiple businesses

What’s in it for you?
  • Gross monthly salary between €2,600.- and €3,200.-
  • Pension accrual through Manpower after 26 weeks of work
  • Reimbursement of travel expenses at €0.19 per kilometre with a maximum of 75 kilometres, plus full reimbursement of Westerschelde tunnel expenses
  • Long term assignment, fixed-contract at Manpower
  • Possibility of a contract at Dow in the long run
  • A full-time job of 40 hours a week
  • Free access to online learning platform Studytube and on-the-job training at Dow 


About the company

The Dow Service Centre is the international service provider for the Dow Chemical Company. More than 1,100 employees representing over fifty nationalities work here. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India with a wide range of services. This includes logistics, customer services, finance, human resources, translations and more. In 2020 Dow received recognition as a Top Employer because of the their support of local environmental projects and public events.

As a new employee, you will have the opportunity to be part of Dow’s Employee Resource Groups (ERGs) to contribute to inclusivity at Dow. You will also be offered many internal training opportunity to develop your technical and soft skills. Because of the nature of your job, you will work alongside with various departments within Dow, including supply chain planning, commercial and logistics.

Working hours
You will be working full-time from Monday until Friday. Your working hours are during regular office hours.

Requirements

  • At least an EQF level 6 or a Bachelor’s degree
  • Excellent command of Turkish and English (at least C1 level, according to the Common European Framework of Reference for Languages)
  • Ability to master new technologies and tools
  • Availability of 40 hours per week
  • A Dutch work permit that is valid for at least nine more months or EU-citizenship
  • Ability to apply for a code of conduct (Verklaring Omtrent Gedrag or VOG)

If you have experience in the field of customer service, or if you've worked with CRM and/or SAP before, you will have an advantage over other applicants. Living in or near Terneuzen, Hoek, Middelburg or Bergen op Zoom is a bonus, but not mandatory!

Are you looking forward to a new job at would Dow be the perfect fit for you? Don’t hesitate to apply and Manpower will contact you within two working days to discuss your application!