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Customer service specialist Spanish-speaking Dow Hoek

Vacancy at: Dow Chemical
Education level: HBO
Publication date: 29 March 2021
Hours per week: 40
Salary: Indication per month
€ 2600 - 3200 per month € 15.00 - 18.46 per hour
Vacancy number: 20012
Interesting for you
  • Additional Training Budget
  • Pension Scheme
  • Travel Allowances
  • Access to Studytube

Job description

You have both a Bachelor’s degree or higher and a good command of Spanish and English. As a Spanish-speaking customer service specialist at Dow, you will be providing customers with exemplary service and improve client-company relationships. In exchange for all of your hard work, you can expect a maximum salary of €3,200.- per month. Is this a challenge you are willing to take on? Then keep on reading and discover if you're the perfect fit!

Employment agency Manpower is looking for Spanish-speaking customer service specialists for Dow in Terneuzen.

Within your role you’ll be providing customers with the answers they are waiting for. The customer comes first, whether you are simply answering questions, helping them with practical tips or solving problems. Is something unclear to you? No problem! Without any hesitation you are able to get the answer by continuing to ask after the problem and contacting various functions with Dow. That way your answer covers the customer’s question from A to Z. Your responsibilities summarized:

  • Collecting market intelligence and analysing customer needs
  • Executing order entry processes and leading order fulfilment processes for given business
  • Overseeing customer account activity, including addressing issues and implementing solutions
  • Ensuring optimal service levels according to business priorities
  • Determining commercial strategies with customers across multiple businesses
  • Following up on orders and guiding these through the Supply Chain partners to ensure maximum customer satisfaction
  • Differentiating between Dow capabilities and customer requirements

What’s in it for you?
  • Gross salary between €2,600.- and €3,200.- per month
  • Reimbursement of travel expenses at €0.19 per kilometre and full reimbursement of Westerschelde tunnel expenses (maximum of 75 kilometres will be reimbursed)
  • Pension accrual through Manpower after 26 weeks of work
  • Full-time job of 40 hours a week
  • On-the-job training at Dow and free access to Manpower’s online learning platform
  • Fixed term Manpower contract at Dow Chemical
  • Free access to E-learning platform Studytube via Manpower


About the company

The Dow Service Centre is the international service provider for the Dow Chemical Company. More than 1,100 employees representing over fifty nationalities work here. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India with a wide range of services. This includes logistics, customer services, finance, human resources, translations and more. In 2020 Dow received recognition as a Top Employer because of the their support of local environmental projects and public events.

As a new employee, you will have the opportunity to be part of Dow’s Employee Resource Groups (ERGs) to contribute to inclusivity at Dow. You will also be offered many internal training opportunity to develop your technical and soft skills. Because of the nature of your job, you will work alongside with various departments within Dow, including supply chain planning, commercial and logistics.

Working hours
In this full-time job you will be working Monday through Friday during regular office hours.

Requirements

  • An EQF level 6 or Bachelor’s degree or higher
  • Excellent command of both Spanish and English (both at least C1-level according to the Common European Framework of Reference for Languages)
  • Availability of 40 hours per week
  • A Dutch work permit that is valid for at least nine months or EU-citizenship
  • A certificate of conduct (Verklaring Omtrent Gedrag or VOG) that shows you have not committed any criminal offences
  • Ability to work with new technologies and tools
  • Preferably, some experience in customer service or with SAP and CRM


Living in or near Terneuzen, Hoek, Middelburg or Bergen op Zoom is a bonus, but not mandatory!

If you are looking for a new job and would Dow be the perfect fit for you? Don’t hesitate to apply, because Manpower will contact you within two working days to discuss your application!