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Swedish customer service employee

Vacancy at: Amazon
Education level: MBO
Publication date: 01 March 2021
Hours per week: 40
Salary: Indication per month
€ 2513 - 2513 per month € 14.50 - 14.50 per hour
Vacancy number: 16337
Interesting for you
  • Additional Training Budget
  • Good Accessibility by Public Transport
  • Pension Scheme
  • Travel Allowances

Job description

Talar du svenska och engelska? If so, this job at online retailer Amazon is perfect for you! In this role you will be assisting customers and answering all of their questions. We require at least one year of relevant working experience in a customer service centred role and good computer skills. If you meet these requirements, Amazon can offer you a full-time job at an international market leader, a gross salary of €14.50 per hour and pension accrual via Manpower. Would you like to know more about this vacancy? Keep reading and apply today!

Employment agency Manpower is looking for full-time customer service employees for Amazon in the Utrecht area!

Please note: the Amazon office is located in The Hague, but you will work from home!

Working activities 
Your communicative skills and sense of empathy will make sure that all Amazon customers you speak to will have the optimal customer experience. After switching on your computer and putting on your headset, you are reading for a full day of problem solving. You can expect to perform the following tasks:

  • Solving and handling customer questions and issues
  • Assisting customers with orders, questions about products and payment issues via e-mail, telephone, chat and video calls
  • Defining customer wishes and needs and acting accordingly
What’s in it for you?
  • Gross salary of € 2.513 per month
  • Reimbursement of travel expenses of €0.19 per kilometre
  • Pension accrual through Manpower after 26 weeks’ work
  • Full-time job of 40 hours per week
  • Overtime pay between 25% and 100% on top of your salary
  • An office located close to the Den Haag HS railway station
  • Daily supply of fresh fruit and tasty coffee at the office
  • Free access to E-learning platform Studytube via Manpower 

About the company

About the company
You will be working at the biggest online retailer worldwide: Amazon. They worked hard to achieve their position of market leader in the online retail sector by focusing on four principles. These include long-term focus, a passion for innovation, attention focused on customers instead of competitors and determination for the operation. Amazon also cares about their employees: they create a challenging, creative and fun working environment for everybody who works at their company. Do you want to join the team?

You will receive extra fees for working overtime or working on Sundays and holidays. The exact amounts are as follows:

  • Sundays: 50%
  • Holidays: 100%
  • Working between 0.00 hrs and 7.00h: 50%
  • Working more than ten hours per day: 25%

Working hours
At Amazon you can expect to work Monday through Sunday. Your exact working days will be agreed upon with you. You will either work in an early shift or a late shift:
  • Early shift: from 7.00 hrs to 15.45 hrs
  • Late shift: from 10.15 hrs to 19.00 hrs


Job requirements

  • Preferably a minimum of one year of experience working in customer service, for example as a customer care employee, helpdesk employee or customer service employee
  • Fluent in both English and Swedish
  • Availability of 40 hours per week (please note that during the trainingperiod of four weeks you will not be able to get any days off)
  • Good computer skills, including knowledge of Microsoft Office applications, e-mail and chat
  • Stable internet connection 
  • Able to apply for a Verklaring Omtrent Gedrag (VOG or Certificate of Conduct)
It’s also important that you have excellent communication skills. Living near Leiden, The Hague, Delft or Rijswijk is convenient but not mandatory.

If you meet all requirements, you can apply today for this vacancy!

How to apply
  • Apply online using the “Solliciteer direct” button
  • Fill in the questionnaire that appears directly after logging in and adding a short cover letter
  • Manpower contacts you for a phone or live interview
  • Possibly, an interview will be scheduled at our client