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Sales support representative Dow Terneuzen

Vacancy at: Dow Chemical
Education level: HBO
Publication date: 01 March 2021
Hours per week: 40
Salary: Indication per month
€ 2400 - 3200 per month € 13.85 - 18.46 per hour
Vacancy number: 6387
Interesting for you
  • Pension Scheme
  • Travel Allowances

Job description

Do you not only speak English, but are you also fluent in German, French and/or Spanish? If so, your commercial drive and affinity for languages are a welcome addition to the Customer Information Group at Dow! Here you will be providing exceptional service to customers so they will continue to choose Dow for their products and services. Would you like to know what else you be doing and, just as importantly, what you will be earning? Then keep on reading and don’t hesitate to apply!

Employment agency Manpower is looking for a sales support representative for Dow in Terneuzen.

What will you be doing?
As a sales support representative, you will be part of the Customer Information Group at Dow. This is the contact center aimed at supplying information about Dow's products to customers, channel partners, prospects, and general stakeholders. The team receives and responds to escalated requests on behalf of customers and prospects for product and service information across specific Dow businesses and functions.

Your tasks will include the following:

  • Providing technical information, samples, literature and general corporate and subsidiary information about Dow Chemical and subsidiaries
  • Upholding the reputation of Dow by executing excellent customer service
  • Documenting customer requests in an accurate manner
  • Resolving and responding to customers to improve response rate
  • Multi-tasking between phone and email requests from customers and businesses

What’s in it for you
  • Gross salary between €2,400.- and €3,200.- per month
  • Reimbursement of travel expenses at €0.19 per kilometre and full reimbursement of Westerschelde tunnel expenses
  • Pension accrual via Manpower after 26 weeks of work 
  • Full-time job of 40 hours a week
  • Fixed term Manpower contract at Dow
  • Possibility of a permanent contract with Dow in the long run
  • Free access to E-learning platform Studytube via Manpower


About the company

About the company
The Dow Chemical Company ('Dow') is an international organization driven by science and technology. The Dow plant in Terneuzen develops and produces basic chemicals, which are distributed to clients in more than 160 countries across the globe. Safety is of paramount importance at Dow; you will be working with personal protective equipment (PPE) on the plant. Dow also values diversity within its teams. In 2020 Dow was recognized as a Top Employer, in part because of their support of local initiatives such as public events and environmental projects.

Working hours
The working hours in this full-time position are during regular office hours.

Requirements

Job requirements

  • An EQF level 6 degree or Bachelor’s degree or higher
  • At least one year of experience in commerce, marketing, sales, or communication, for instance as a sales support representative, customer service employee or account manager
  • Excellent command of the English language (at least on a C1 level according to the CEFR (Common European Framework of Reference for Languages)
  • Fluent German, French and/or Spanish (at least on a C1 level according to the CEFR)
  • Availability of 40 hours per week
  • A valid Dutch work permit or EU-citizenship
  • A certificate of conduct (Verklaring Omtrent Gedrag or VOG) that shows you have not committed any criminal offences

Living in or near Terneuzen, Hoek, Middelburg or Bergen op Zoom is a bonus, but not mandatory!

The application process
  • Apply online via the “Solliciteer direct” button
  • To speed up the application process, we kindly ask you to send your CV in English
  • Fill in the questionnaire that appears directly after logging in and adding a short cover letter
  • Manpower contacts you for a phone or live interview 
  • Possibly, an interview will be scheduled at our client