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Customer service employee Swedish Amazon The Hague

Vacancy at: Amazon
Education level: MBO
Publication date: 01 March 2021
Hours per week: 40
Salary: Indication per month
€ 2513 - 2513 per month € 14.50 - 14.50 per hour
Vacancy number: 16334
Interesting for you
  • Additional Training Budget
  • Good Accessibility by Public Transport
  • Pension Scheme
  • Travel Allowances
  • Working From Home Possible

Job description

Are you fluent in both the English language and Svenska? And do you want to contribute to world-class customer service for the biggest online retailer in the world? Then Manpower has the perfect job for you. Amazon is looking for talented customer service employees who are available full-time. Continue reading to find out more about the tasks you will be performing and the benefits!

Employment agency Manpower is looking for fulltime customer service employees for Amazon in The Hague.

Please note! You will work from home, so it doesn't matter if you live in the Randstad area or elsewhere in the Netherlands.

Working activities 
Thanks to your amazing communication skills and empathy you will give the Amazon customers the optimal customer journey. Your working days begin by turning on your computer, putting on your headset and then the problem solving can start. In short your working activities will consist of:  

  • Assisting customers with their orders, product questions or payment issues via phone, email, chat and video calls
  • Defining the wishes and needs of the customers and acting on it
  • Solving and handling customer questions or other issues
     
What’s in it for you?
  • A gross salary of € 2.513 per month
  • Reimbursement of travel expenses of €0.19 per kilometre
  • A fulltime job of 40 hours per week
  • Overtime pay between 25% and 100%
  • Pension accrual through Manpower after 26 weeks’ work
  • An office located close to station Den Haag HS
  • Daily supply of fresh fruit and tasty coffee
  • Free access to E-learning platform Studytube via Manpower 


About the company

About the company
Amazon is the biggest online retailer in the world. They managed to get to this position thanks to their four principles: attention to customers rather than competitors, passion for innovation, determination for the operation and long-term focus. Besides that, Amazon also cares about their employees. In fact you could say they're obsessed with creating a fun, challenging and creative work environment for the people who work at Amazon.

Working at Amazon also means you get overtime pay between 25% and 100%!

  • Sunday: 50%
  • Holidays: 100%
  • Working between 0.00h and 7.00h: 50%
  • Working more than 10 hours: 25%

Working hours
Working hours in this position are Monday to Sunday. There are two shifts:
  • Early shift: 7.00h to 15.45h
  • Late shift: 10.15h to 19.00


Requirements

Job requirements

  • Preferably at least one year of work experience that included customer contact, for example as a customer care employee, helpdesk employee or customer service employee
  • Good command of the English and Swedish language
  • Good internet connection and a suitable working space at home
  • Strong computer skills, including excellent skills in Microsoft Office, email and chat
  • Availability of 40 hours per week (please note that during the trainingperiod you will not be able to get any days off)
     
Please note that you will need to have settled in the Netherlands before March 8th. This includes obtaining a BSN and housing.  Furthermore you have excellent communication skills and the ability to apply for a VOG (certificate of conduct). 

Do you meet all requirements? Apply today!

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