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Customer service specialist French Dow Chemical Terneuzen

Vacature bij: Dow Chemical
Opleidingsniveau: HBO
Publicatiedatum: 27 mei 2020
Uren per week: 40
Salaris: Indicatie per maand
€ 2400,00 - 3200,00 per maand € 13,87 - 18,50 per uur
Vacaturenummer: V-0037345

Dit ga je doen

Do you have an excellent command of the English and French language (at least C1 level, according to the Common European Framework of Reference for Languages)? In this role you’ll be responsible for providing a good customer service. In exchange for your hard work and full-time availability, Dow offers you a salary with a maximum of €3,200 per month, plus pension accrual and travel cost reimbursement. Sounds interesting? Then please read on and find out more about this vacancy!

Employment agency Manpower is looking for a customer service specialist for Dow Chemical in Terneuzen.

Your role is based around helping the customers of Dow Chemical. This varies between helping them to answer simple questions or solving practical problems. It is important that you are proactive and a good listener. Sometimes it may happen that a certain problem is difficult to solve the first time. Instead of switching off, you’ll keep asking for more information until you are able to help the customer. You are only satisfied when you can hang up the phone, knowing that the client is satisfied with his or her answer. Your tasks are:

  • Maintaining a thorough knowledge of the business products, applications and service offerings
  • Strengthening the customer relations 
  • Executing the order entry process and managing the order fulfilment process
  • Supporting commercial strategies with Dow customers across multiple businesses

What’s in it for you?
  • Gross salary between €2,400 and €3,200 per month
  • Reimbursement of travel expenses at €0.19 per kilometres with a maximum of 75 kilometers, plus full reimbursement of Westerschelde tunnel expenses
  • A full-time job of 40 hours a week
  • Pension accrual through Manpower after 26 weeks of work
  • Possibility of a contract at Dow in the long run
  • Free access to E-learning platform Studytube via Manpower


Hier ga je werken

The Dow Service Centre in Terneuzen, which employs more than 1,100 talented employees, is the international service provider for the Dow Chemical Company. The Service Centre located in the Terneuzen Diamond Centre near the Dow Chemical plant. Dow’s Service Centre employees represent over 50 different languages and nationalities from all across the world. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India in a wide variety of areas, such as logistics, customer service, finance, human resources, translations and much more. Not only does the Service Centre support clients during their ordering processes, they also employ people who handle tax coordination and HR activities.
In 2020, Dow was recognized as a Top Employer! The company supports local initiatives such as public events, festivals, and nature-related projects.

The Dow Service Centre consists of an energetic and multicultural team of talented individuals of all ages. They are all enthusiastic, curious, and enterprising colleagues.

Working hours
The working hours in this position are during regular office hours.
 
This is Manpower 
There are benefits to working through employment agency Manpower! First of all, we will contact you shortly after you apply for one of our vacancies. This means you can start your new job as soon as possible. You will also get free access to Studytube, our online training platform. Here you can develop new skills or brush up on your old ones to keep yourself in tip-top shape for tomorrow’s job market! After working via Manpower for six months, you will also start accruing pension.

Dit neem je mee

Job requirements  

  • EQF level 6 or a bachelor’s degree, or higher
  • Excellent command of the English and French language (at least C1 level, according to the Common European Framework of Reference for Languages)
  • Ability to apply for a Code of Good Conduct (Verklaring Omtrent Gedrag or VOG)
  • Valid Dutch residency and/or work permit, or EU-citizenship
  • Availability of 40 hours per week

Living in or near Terneuzen, Goes, Middelburg or Bergen op Zoom is preferable but not mandatory!
 
How to apply
  • Apply online via the “Solliciteer direct” button
  • To speed up the application process, we kindly ask you to send your CV in English
  • Fill out the questionnaire that appears after you have logged in and written down your motivation
  • Assessment of your application will be performed based on your CV, the questionnaire and any additional information provided
  • The local Manpower office will contact you for an interview by phone or a live interview at Manpower
  • Possibly, a job interview will be scheduled with you and the company


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