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Customer service representative Spanish Dow Chemical Terneuzen

Klant: Dow Chemical
Opleidingsniveau: MBO
Publicatiedatum: 15 april 2019
Uren per week: 40
Salaris: Indicatie per maand
€ 2400,00 - 3200,00 per maand € 13,87 - 18,50 per uur
Vacaturenummer: V-0005287
Interessant voor jou
  • Reiskostenvergoeding
  • Pensioenregeling
  • Extra studie- en opleidingsbudget
  • Gratis parkeergelegenheid

Over de functie

¡Hola! ¿Todo bien? Would you describe yourself as a customer service employee maravilloso? Do you master the Spanish, Italian and English language in speech and writing? Are you available for 40 hours a week? Then Manpower might be looking for you! Keep on reading to find out if this vacancy is the perfect fit for you
Manpower employment agency is looking for fluent Spanish and Italian speakers for the vacancy of customer service representative at Dow Chemical in Terneuzen.

¿Qué vas a hacer?
As a customer service employee you will be working at the customer service department. This department supports clients during the order processes phase: from entering the order in the various systems up to the delivery of the product. The customer service department serves as the connection between the internal organization, clients and third parties, such as suppliers. During an average working day you might be doing the following activities:

  • Manage customer orders through End to End work processes and systems
  • Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings
  • Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence
  • Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions 
  • Identify and deliver value added services to our customers
  • Pro actively provide differentiated services to our customers by thorough understanding of our service offerings
  • Differentiate between customer requirements and Dow capabilities; choose the best/cost effective solution
  • Have a strong collaboration with various functions (M&E, Supply Chain, Logistics, Sales and CFS) to build effective relationships with customers

Over het bedrijf

Sobre la empresa
The Dow Service Centre in Terneuzen, which employs more than 700 talented employees, is the international service provider for the Dow Chemical Comfunpany. Dow’s Service Centre employees represent over 50 different languages and nationalities from all across the world. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India a wide variety of areas, such as logistics, customer service, finance, human resources, translations and much more. Not only does the Service Centre support clients during their ordering processes, they also employ people who handle tax coordination and HR activities. The Terneuzen location is part of a global service network with offices in Midland (USA), São Paulo (Brazil), Mumbai (India), Shanghai and Tianjin (China).
The Dow Service Centre consists of an energetic and multicultural team of talented individuals of all ages. They are all enthusiastic, curious, and enterprising colleagues!
In this position, you will be working during office hours.
¿Que te podemos ofrecer?

  • Gross salary between €2,400.- and €3,200.- per month
  • Reimbursement of travel expenses at €0.19 per km and full reimbursement of Westerschelde tunnel expenses
  • Free access to E-learning platform Studytube via Manpower
  • A full-time job of 40 hours a week
  • A vacancy for a longer period of time
  • Possibility of a permanent contract with Dow Chemical (When you receive a permanent Dow contract you will also get a 13th month salary and a bike plan!)
If you live outside a radius of 75 kilometers from Terneuzen, we can also offer you the following:
  • Reimbursement of your expenses for a job interview (hotel, flight, etc)
  • Reimbursement of your hotel expenses during the first 6 weeks of employment, with a maximum of €80,- a day
  • Relocation fee of €3600,- (to be received after 3 months)
Please note that the relocation package has certain terms and conditions, which will be clarified during the application process.

Functie eisen

Requisitos funcionales
To qualify for this job, it is important that you meet the following requirements:

  • You are available for 40 hours per week
  • You have at least 2 years of working experience as a Customer Service experience in a B2B environment, preferably with projects
  • You are fluent in the Spanish and Italian language (at least C1 level)
  • You also have a good command of the English language on B2
  • You have a least a Bachelor degree, EQF level 6 degree or equivalent
  • You have a EU citizenship OR you are a non-EU citizen in possession of a valid residence and work permit
  • You are 18 years old or older
  • You have experience with CRM and/or SAP
  • You are able to apply for a Code of Good Conduct (Verklaring Omtrent Gedrag or VOG)
Fecha de inicio
In agreement, you will start working as soon as possible
Do you recognize yourself in this profile? Apply online via the button. ¡Buena suerte!
Procedimiento de solicitud
  • Apply online via the button
  • To speed up the application process, we kindly ask you to send your CV in English
  • Fill out the questionnaire
  • Assessment of your application will be performed based on your CV, the questionnaire and any additional information received
  • The Manpower office will contact you for an interview by phone or a live interview at Manpower
  • Possibly, a job interview will be scheduled with you and the company
We are looking forward to your online application! ¡Hasta la vista!

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