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Customer service employee Turkish Dow Chemical Terneuzen

Klant: Dow Chemical
Opleidingsniveau: MBO
Publicatiedatum: 15 april 2019
Uren per week: 40
Salaris: Indicatie per maand
€ 2400,00 - 3200,00 per maand € 13,87 - 18,50 per uur
Vacaturenummer: V-0003093

Over de functie

You have a strong customer mindset and experience within a B2B environment. You master the English and Turkish language. You could be the new customer service employee at Dow in Terneuzen!

Manpower is looking for an English and Turkish speaking customer service employee on behalf of Dow Chemical in Terneuzen. Curious what this job is about? Read this vacancy further and apply online!

As a customer service representative you will be working at the Dow Service Center. The customer service department supports clients during the order processes phase: from entering the order in the various systems up to the delivery of the product. The customer service department serves as the connection between the internal organization, clients and third parties, such as suppliers.

What are you going to do? You will...

  • Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions 
  • Manage customer orders through End to End work processes and systems
  • Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence
  • Differentiate between customer requirements and Dow capabilities; choose the best/cost effective solution
  • Identify and deliver value added services to our customers
  • Pro actively provide differentiated services to our customers by thorough understanding of our service offerings
  • Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings
  • Have a strong collaboration with various functions (M&E, Supply Chain, Logistics, Sales and CFS) to build effective relationships with customers

What do we offer you?
  • Gross salary between €2,400.- and €3,200.- per month
  • Reimbursement of travel expenses at €0.19 per km and full reimbursement of Westerschelde tunnel expenses
  • Free access to E-learning platform Studytube via Manpower
  • A full-time job of 40 hours a week
  • A vacancy for a longer period of time
  • Possibility of a permanent contract with Dow Chemical
    • When you receive a permanent Dow contract you will also get a 13th month salary and a bike plan!
If you live outside a radius of 75 kilometers from Terneuzen, we can also offer you the following:
  • Reimbursement of your expenses for a job interview  (hotel, flight, etc)
  • Reimbursement of your hotel expenses  during the first 6 weeks of employment, with a maximum of €80,- a day
  • Relocation fee of €3600,- (to be received after 3 months)
Please note that the relocation package has certain terms and conditions, which will be clarified during the application process.

Over het bedrijf

Dow Service Centre
The Dow Service Centre in Terneuzen, which employs more than 700 talented employees, is the international service provider for the Dow Chemical Company. Dow’s Service Centre employees represent over 50 different languages and nationalities from all across the world. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India a wide variety of areas, such as logistics, customer service, finance, human resources, translations and much more. Not only does the Service Centre support clients during their ordering processes, they also employ people who handle tax coordination and HR activities. The Terneuzen location is part of a global service network with offices in Midland (USA), São Paulo (Brazil), Mumbai (India), Shanghai and Tianjin (China).
The Dow Service Centre consists of an energetic and multicultural team of talented individuals of all ages. They are all enthusiastic, curious, and enterprising colleagues!

To keep improving your skills, Manpower offers an online learning platform (Studytube) which allows you - without obligation and free of charge - to study. Which keeps you future-proof for the demanding labour market of today!

Functie eisen

Job requirements
To qualify for this job, it is important that you meet the following requirements:

  • You have a least a Bachelor degree, EQF level 6 degree or equivalent
  • You have at least 2 years of working experience as a Customer Service experience in a B2B environment, preferably with projects
  • You excel in the Turkish language (at least C1 level)
  • You also master the English language on at least B2 level
  • You are available for 40 hours per week
  • You are able to apply for a Code of Good Conduct (VOG)
  • You have a EU citizenship OR you are a non-EU citizen in possession of a valid residence and work permit
  • You are 18 years old or older
  • You have experience with CRM and/or SAP

Starting date of the vacancy
In agreement, you will start as soon as possible

Do you recognize yourself in this profile? Apply online via the button.

The application process
-    Apply online via the button
To speed up the application process, we kindly ask you to send your CV in English
-      Fill out the form
-      Assessment of your application will be performed based on your CV, the questionnaire and any additional information received
-      The Manpower office will contact you for an interview by phone or a live interview at Manpower
-      Possibly, a job interview will be scheduled with you and the company

We are looking forward to your online application!

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