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Customer service employee German Dow Chemical Terneuzen

Klant: Dow Chemical
Opleidingsniveau: HBO
Publicatiedatum: 24 mei 2019
Uren per week: 40
Salaris: Indicatie per maand
€ 2400,00 - 3200,00 per maand € 13,87 - 18,50 per uur
Vacaturenummer: V-0020970
Interessant voor jou
  • Reiskostenvergoeding
  • Extra studie- en opleidingsbudget
  • Gratis parkeergelegenheid

Over de functie

Guten tag! Sprechen sie Deutch? Are you looking for a new fulltime job in The Netherlands, in the area of Terneuzen? Do you want to apply your language and customer service skills to your job? Then Manpower might be looking for you! Keep on reading to find out if this vacancy is the perfect fit for you.

Employment agency Manpower is looking for German speakers for the position of customer service representative at Dow Chemical in Terneuzen.
 
Job activities
As a customer service employee at the Dow Service Center, your working days will take place at Dow's customer service department. This department provides clients will all forms of support during their process of ordering goods. The customer service department connects internal organization with clients and third parties such as suppliers.

What will you be doing on an average working day? You

  • Manage customer orders through End to End work processes and systems
  • Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings
  • Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence
  • Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions 
  • Identify and deliver value added services to our customers
  • Pro actively provide differentiated services to our customers by thorough understanding of our service offerings
  • Differentiate between customer requirements and Dow capabilities; choose the best/cost effective solution
  • Have a strong collaboration with various functions (M&E, Supply Chain, Logistics, Sales and CFS) to build effective relationships with customers

Over het bedrijf

Dow Service Centre
The Dow Service Centre in Terneuzen, which employs more than 700 talented employees, is the international service provider for the Dow Chemical Company. Dow’s Service Centre employees represent over 50 different languages and nationalities from all across the world. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India a wide variety of areas, such as logistics, customer service, finance, human resources, translations and much more. Not only does the Service Centre support clients during their ordering processes, they also employ people who handle tax coordination and HR activities. The Terneuzen location is part of a global service network with offices in Midland (USA), São Paulo (Brazil), Mumbai (India), Shanghai and Tianjin (China).
 
The Dow Service Centre consists of an energetic and multicultural team of talented individuals of all ages. They are all enthusiastic, curious, and enterprising colleagues!
 
In this position, you will work during office hours.
 
What do we offer our customer service employees?

  • Gross salary between €2,400.- and €3,200.- per month
  • Reimbursement of travel expenses at €0.19 per km and full reimbursement of Westerschelde tunnel expenses
  • Free access to E-learning platform Studytube via Manpower
  • A full-time job of 40 hours a week
  • A vacancy for a longer period of time
  • Possibility of a permanent contract with Dow Chemical (When you receive a permanent Dow contract you will also get a 13th month salary and a bike plan!)

If you live outside a radius of 75 kilometers from Terneuzen, we can also offer you the following:
  • Reimbursement of your expenses for a job interview (hotel, flight, etc)
  • Reimbursement of your hotel expenses during the first 6 weeks of employment, with a maximum of €80,- a day
  • Relocation fee of €3600,- (to be received after 3 months)
Please note that the relocation package has certain terms and conditions, which will be clarified during the application process.

Functie eisen

When do you qualify for the job of customer service representative? When you meet the following requirements:

  • Are a fluent German speaker (at least C1 level according to the Common European Framework for Reference of Languages)
  • Have a good to excellent command of the English language (at least B2 level)
  • You have a least a Bachelor degree, EQF level 6 degree or equivalent
  • You have at least 2 years of experience as a Customer Service Representative within a B2B environment, preferably with projects
  • You can work 40 hours per week
  • You are 18 years old or older and (if applicable) in possession of a valid work permit
  • You are able to apply for a Code of Good Conduct (Verklaring Omtrent Gedrag or VOG)
  • You have experience with CRM and/or SAP
 
Start date
In agreement, you will start working as soon as possible.
 
Does this vacancy appeal to you and do you feel you are a good match for this job? Please use the “solliciteer direct” button to apply online. 
 
The application process
  • Apply online via the “solliciteer direct” button
  • To speed up the application process, we kindly ask you to send your CV in English
  • Fill out the questionnaire that appears after you have logged in and written down your motivation (without your answers we are not able to further process your application)
  • Assessment of your application will be performed based on your CV, the questionnaire and any additional information provided
  • The local Manpower office will contact you for an interview by phone or a live interview at Manpower
  • Possibly, a job interview will be scheduled with you and the company
 
Is the vacancy still featured on the Manpower website? This means that the position is still available.
 
We are looking forward to your online application!

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