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Junior IT Specialist Albelli The Hague

Klant: Albelli
Opleidingsniveau: MBO
Publicatiedatum: 03 januari 2018
Uren per week: 40
Salarisindicatie: Loon per maand
€ 1972 per maand € 11,40 per uur
Vacaturenummer: V-0010205

Over de functie

No day is the same at Albelli. And thankfully so. One moment you’re sitting quietly at your desk, the next you’re running around to get a project off the ground! Going together for lunch, drinks and helping each other to reach  objectives guarantees a close knit team. Does this sound like the right team for you? Do you have at least 1 year of experience in a similar position and are you flexible, enthusiastic, and accurate? Then this is the job for you!

Manpower is looking for a junior it specialist for Albelli in The Hague.

Your daily activities
As Junior IT specialist you will support the customer care agents with the complexity of technical questions that cannot be directly solved. This also means that you sometimes will be joining the conversation with the customer via phone or email. The team exists of 20 agents next to 4 agents who are dealing with exceptions. You will report to the Team Manager.

What’s in it for you?

  • Room for you to do things your way, growth to improve and excel
  • A rewarding job in a fast growing and dynamic environment
  • Gross salary of 11,40 euro per hour
  • An environment to develop yourself
  • Informal and hands-on work culture
  • Travel allowance of 0,19 euro per km, when you least live at least 10 km from The Hague
  • A fulltime job for 40 hours per week
  • A direct contract with Albelli

Over het bedrijf

Join one of the fastest growing e-commerce companies in Amsterdam and work together with an international team that is passionate about inspiring people to relive and share life’s moments through personalised photo products. Albelli, specialists in photo products and experts in building intuitive software to create them since 2003. They started selling photo books in the Netherlands where they are market leader and soon expanded into other markets and broadened their portfolio to include other products such as wall art, cards and calendars. With customer centricity at their core, they are driven by quality, creativity, innovation, development, and providing the best customer experience anytime, anywhere. The Albelli head office is based in the centre of Amsterdam. Their production facility in The Hague is where they produce all photo products for the European market: The Netherlands, Belgium, Norway, Sweden, UK, Germany & France. Due to the opening hours of the Customer Care department you are willing to work in the weekends and evening shifts as well as regular business hours.

You will be working at the production location in Ypenburg (The Hague). This location can easily be reached by car or public transportation.

Working hours
You will work between 9.00 -17.00.

Functie eisen

You have a basic knowledge of xml file structures, windows/mac operating systems and above average knowledge on firewalls, error logging and folder and files structures. Next to that, you have:

  • You have at least 1 year of experience in a similar position, for example as service desk employee
  • You are available to work 40 hours per week
  • Knowledge on what other components/systems the editors connect with to run successfully (e.g Merchandise catalog Backend platform)
  • Be able to solve earlier reported/solved technical issues themselves (by keeping track of past issues and their working solutions)
  • Be able to determine if new issues are single or multiple, personal or our downloadable software, editor or other domain related etc.
  • Good coaching skills and when needed training skills on new insights/changes in our programs or processes
  • Good understanding of the Dutch and English language in word and writing
  • Team player, as well as working independently
  • Flexible, accurate and enthusiastic work attitude

Start date vacancy
You can start as soon as possible!

How can you be considered for this job as soon as possible?
  • Apply online through the orange button 'Solliciteer direct'
  • Fill out the questionnaire (you will receive an e-mail within a few minutes after you have applied for the vacancy)
  • Complete this questionnaire as soon as possible so we can take your application into consideration
  • Review of your application based on your resume and further information
  • Is this vacancy still online on the Manpower website? Then you can still apply for the job!
  • For this job, it's important that your resume is up to date. Please make sure that you add an up to date resume during your application