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Work process specialist Dow Chemical Terneuzen

  • Vestiging: Center of Recruiting Excellence
  • Regio:
    • Zeeland
  • Opleidingsniveau:
    • MBO
Vacature kenmerken
  • Vestiging: Center of Recruiting Excellence
  • Regio:
    • Zeeland
Vacature kenmerken

Over de functie

Do you have an MBO-4 diploma? Do you have at least 2 years of experience with work processes? Do you have a customer service mindset? Then, employment agency Manpower is looking for you!

Employment agency Manpower is looking for a fulltime work process specialist for Dow Chemical in Terneuzen.

The Work Process Specialist exists to support day-to-day operations of the teams in the BPSC to assure operational stability and client satisfaction. The role reports to the Operations Leader and works together with other support resources in the center to assure cross tower leveraging, equity and communication.

Working activities
- Provide training and support to the employees to ensure standardization of work processes, allowing for superior customer service and increased productivity for Dow
- Serve as contact person for any questions from the team as well as helping with complex scenarios
- Provide feedback to the Team Leaders concerning both individual and team performance to identify training opportunities
- Provide level 1 support with proper use of escalation process
- Serve as contact person for the escalation network and share knowledge of best practice/MET (Most Effective Technology) with the team
- Partner up with the escalation network on work process support
- Identify areas for improvement by using specific operational and work process support metrics and provide suggestions for corrective action
- Determine root cause of issues and follow through to help identify and implement corrective action.
- Work together with Level 2 Subject Matter Experts on severe issues and more extended RCI’s
- Identify leverage and synergy opportunities between towers and take appropriate actions upon them
- Trouble shooting: solve all kind of operational issues
- Facilitate trainings: SAP, business objects, role specific
- Facilitate classroom trainings as well as individual training in field of expertise, in partnership with the functional training organization
- Maintain contact with customer for escalation
- Collaborate with quality coordinator for operational metrics
- Take care of proper documentation desk manuals
- Assist in transitions and audits

Over het bedrijf

Working at the Dow company
Dow combines the power of science and technology in order to improve things that are essential to the progress of human kind. Dow Terneuzen is Dow Chemical's second biggest production location in the world. Almost 1700 people are actively working at Dow Terneuzen. Working at Dow is special. Every employee has responsibility for the work that he or she does. With the performing of your tasks, a big degree of liberty is permitted. As a fixed asset accountant you will be working in a diverse and cross functional team that is focused on the EAME region.

The working hours will be between 8.00 and 17.00 hour.

What is in it for you
- Monthly gross salary between 2.100 and 2.600 euro
- Reimbursement of travel expenses of 0,19 euro per km
- A fulltime job for 40 hours a week
- A vacancy for a longer period of time
- Challenging position within a young organization

Functie eisen

To qualify for this job, it is important that you meet the following requirements:
- You are at least graduated at full MBO-4 level
- You have at least 2 years of experience with work processes
- You have advanced knowledge of Microsoft Office Desktop applications
- You have experience with SAP R2/3 and MSMS
- You have strong analytical skills
- You can request a certificate of good conduct (VOG)
- You are available for a minimum of 40 hours per week
- You live up to 75 km from Terneuzen, for example in Goes, Middelburg or Vlissingen
- You have a customer service mindset
- You have excellent planning and organization skills
- You have a proactive approach and you are self- motivated and accountable

Start date
The starting date for this vacancy is the first of November 2016.

Do you match the profile? Please apply via the button “solliciteer direct”.
The application process
- Apply online by pressing on the ‘solliciteer direct’ button.
- Within a few minutes you will receive an email with a selection questionnaire, please fill this in (without these answers, we are not able to further process your application)
- Assessment of your application will be performed based on your CV, the selection questionnaire and any additional information received
- Your application will be forwarded to the Manpower establishment, where further processing of your application is done
- The Manpower office will contact you for an interview by phone or a live interview at Manpower
- Possibly, an job interview will be scheduled with the client

We look forward to your online application!

Work process specialist Dow Chemical Terneuzen