Multilingual customer service employee Cygnific

  • reference-number: 25285
  • posted: december 04, 2023
  • form-of-employment: Vast
  • rate: € 2340 Per maand
  • Opleiding : HAVO
  • industry: Luchtvaart
  • Specialisatie: Klantenservice
  • Ervaringsniveau: 0-1 jaar
  • job-type: Fulltime
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Functieomschrijving

Are you full of energy, wanderlust and customer friendliness? Then Manpower encourages you to spread your wings as a customer service employee at Cygnific for AirFrance-KLM Group. In this role it is very important that you speak English and either Norwegian, Danish or SwedishPlease note that we do not have any English only positions open for this vacancy. 

Would you like to learn more about this position? Keep on reading!

Manpower is looking for part-time or full-time customer service employees for Cygnific for AirFrance-KLM Group.

As a customer service employee you will support customers by providing helpful information, answering questions and responding to complaints. Before you start working, you will follow an 8-week (fully paid) training period. This way you can be sure that you can carry out your work properly! When you do start you can expect to perform the following tasks:

  • Providing information, support and service to customers
  • Answering incoming questions of customers and clients via email, chat, social media and other channels
  • Performing support within the applicable operational requirements
  • Keeping content and technical knowledge up to date
  • Guiding and helping customers navigate through the different information sources
 

What’s in it for you

  • Then you can count on a gross salary of up to  €15.27 per hour (including a €1.50 language bonus)
  • Direct contract with Cygnific
  • Possibility of a permanent contract with the employee after the first temporary contract (7 months), with good performance and positive experience from both sides
  • Reimbursement of travel expenses according to employer's scheme
  • A part-time or full-time job of 32 to 40 hours per week
  • 25 vacation days (based on full-time contract)
  • End-of-year bonus of 2.2%
  • After one year of employment: possibility to fly cheaper with KLM via stand-by arrangement (reduced rate if a place is available)

Over het bedrijf

Your new employer is Cygnific, a daughter company of KLM. Cygnific has the aim to become the most personal customer service team in the world. You will be working together with 1,500 high-flyers from 36 different countries. It is an international organization where 18 different languages are spoken, to help and understand every customer in the best way. Are you the one to take the service to an even higher level?

Working hours
In the role of part-time or full-time customer service employee, you will be working 32 to 40 hours. The working hours will be from Monday to Sunday from: 

  • 7.00 until 14.30 hours
  • 9.00 until 17.30 hours
  • 14.30 until 23.00 hours

Functie-eisen

  • Able to work and think at a mbo/EQF level 3 or 4 degree or Higher General Secondary education (havo) or Pre-university secondary education (vwo) or higher
  • In this role it is very important that you speak English and either Norwegian, Finnish, Danish, German, Swedish, Portugese or French
  • Experience in working with computers/reservation systems
  • Availability of 32 to 40 hours a week
  • Education in tourism or experience in working at a call centre or in a travel/airline related industry is a pre


You will be working in Amsterdam or Enschede, it is nice if you live close by.

Are you looking forward to a new job at Cygnific? Don’t hesitate to apply and Manpower will contact you within two working days to discuss your application!

  • Thuiswerk mogelijkheid
  • Toegang tot Manpower Academy
  • Reiskostenvergoeding

De sollicitatieprocedure

1. Zo solliciteer je
Leuke vacature? Solliciteer direct met je CV!
2. Online vragenlijst
Maak een korte vragenlijst en ontdek of je de juiste match bent met het bedrijf!
3. Kort telefonisch interview
Wees telefonisch goed bereikbaar na je sollicitatie. We bellen je binnen twee werkdagen!
4. Face-to-face of online interview
Tijd voor een kennismakingsgesprek! Dit kan op locatie of online.
5. Sollicitatiegesprek bij het bedrijf
Manpower stelt jou voor bij het bedrijf van de vacature.
6. Referentiecheck
Mogelijk vraagt jouw toekomstige werkgever nog om een referentie van jouw oude werkplek.
7. screening
We nemen je ervaring en kennis door om te bepalen of de functie bij je past.
8. Online assessment
Eventueel maak je een online assessment,meestal is dit een competentie,vaardigheden en/of intelligentie test.
9. Contractaanbieding
Je krijgt een contract aangeboden waarin jouw salaris en alle overige voorwaarden staan opgenomen.
10. Beginnen bij je nieuwe baan!
Gefeliciteerd! Je kunt binnenkort starten bij je nieuwe baan!
11. Volg(online) trainingen
Je volg(online) trainingen Zodat je Zorgeloos Kunt beginnen