Lead Specialist dsm-firmenich Delft

Deliver impact in a global organization while shaping the customer journey from order to delivery. As a Lead Specialist CX at dsm-firmenich in Delft, you will earn a gross salary up to €24.69 per hour, receive travel cost reimbursement and pension accrual. Apply now!

Recruitment agency Manpower is looking for a Lead Specialist CX for dsm-firmenich in Delft.

As Lead Specialist CX you will:

• Manage daily customer order activities while ensuring complete data accuracy
• Build and maintain strong relationships with customers in a proactive way
• Resolve issues independently using available tools, and escalate when necessary
• Drive continuous improvement initiatives to enhance service levels
• Share customer insights across teams to improve processes and anticipate future needs
• Lead assigned projects or initiatives (e.g., Key User for new systems)
• Ensure compliance with quality, safety, and complaint resolution standards

What’s in it for you

• Gross salary between €20.72 and €24.69 per hour
• Reimbursement of travel costs
• Hybride work possibilities
• Pension accrual via Manpower after eight weeks of work
• Free access to over 200 online trainings via the Manpower Academy
• Full-time job of 40 hours per week
• Temporary employment contract via Manpower

You will join dsm-firmenich, a global innovator in nutrition, health, and beauty. The company develops and produces essential nutrients, flavors, and fragrances that improve quality of life and contribute to a sustainable future. With operations in nearly 60 countries, over €12 billion in revenue, and a diverse team of about 30,000 employees, dsm-firmenich is dedicated to creating solutions that are essential, attractive for consumers, and good for the planet.

Working hours
The working hours in this full-time role are from Monday to Friday during regular office hours.

• Proficiency in SAP SD, dashboards, Excel, and PowerPoint
• Strong skills in crisis management and root cause analysis
• Availability of 40 hour per week
• Proven ownership mindset with focus on end-to-end execution
• At least three years of operational experience in customer service, supply chain, or logistics
• Ability to manage orders, solve issues, and use support tools effectively
• Solid communication and networking skills with a customer-first approach
• Fluent in English and German (spoken and written) because of job duties. Turkish is considered an advantage
• Relevant education in supply chain, logistics, or a related field

Are you ready to take ownership of the full customer journey and help drive operational excellence? Apply today via Manpower and join dsm-firmenich in Delft!