Customer Service Specialist (Hybrid Work / Partly in Terneuzen)

Are you a customer-focused professional with experience in order management and supply chain support? Manpower is looking for a Customer Service Specialist for a dynamic role at our client. You will be the key contact for customers across the EMEA region, ensuring smooth order processing and excellent service. Join a supportive team where your problem-solving skills and proactive attitude make a real impact!

Employment agency Manpower is looking for a Customer Service Specialist for a company based in Terneuzen.

As a Customer Service Specialist, you will play a key role in supporting the Advanced Packaging & Converting (AP&C) Business Unit within the EMEA region. You will be the main contact for customers from the moment they place their order until delivery. Together with your colleagues, you make sure that orders run smoothly and customers receive the best service.

Your main tasks include:

• Manage the full sales order process, ensuring high customer satisfaction and timely delivery
• Serve as the main contact for customers, sales teams, demand managers, planners, logistics, and finance teams
• Build and maintain strong relationships with internal and external stakeholders
• Provide accurate information on pricing, product availability, delivery schedules, packaging options, and complex order processes (e.g., third-party orders, inter-company transfers, consignment)
• Use SAP and order management systems to track orders, check inventory, lead times, transportation settings, and collaborate with planners to meet customer requirements
• Handle customer complaints, process credits/debits/returns, resolve overdue payments, and maintain accurate customer master data and credit limits
• Support transport optimization, export processes, and proactively solve order issues while keeping customers informed

What's in it for you

• Gross salary between €2,800 and €3,600 per month
• Reimbursement of travel costs
• Pension accrual via Manpower
• Free access to E-learning platform Manpower Academy
• Full-time job of 40 hours a week
• Temporary employment contract (with the possibility of a permanent contract based on good performance)

We can’t give you any more information about the organization. When you have progressed in your application, we’ll be happy to share more information with you.

Working hours
The office is in Terneuzen, but you can work from home most of the time. Some weeks you may work remotely five days, other weeks just one. Working hours are standard office hours.

• University degree, preferably in Supply Chain Management, Business, Marketing, or a technical field
• Minimum of 3 years of hands-on experience in a customer-facing role
• Strong written and verbal communication skills
• Ability to work effectively in a team environment
• Above-average organizational and planning skills with the ability to see the bigger picture
• Strong problem-solving, decision-making, and presentation skills
• Customer-focused mindset
• SAP experience is highly desirable, intermediate Excel skills (VLOOKUP, pivot tables, etc.) are preferred
• Language requirements: Dutch, English, and German (mandatory); Italian is an advantage

Do you meet the job requirements and are you interested in this position? Apply today and Manpower will contact you within two working days!