Customer Service Representative Maastricht

Be the voice clients trust and the problem-solver they remember!
Do you thrive in a fast-paced logistics environment and love being the go-to person for clients? As a Customer Service Representative, you’ll handle everything from shipment updates to invoice processing. In return, you’ll earn up to €2,800 gross per month, receive travel reimbursement, and build pension, all while working in a dynamic, growth-oriented team. Sound like your kind of opportunity? Apply now and join a company that invests in your future!

Employment agency Manpower is looking for a Customer Service Representative for a logistics company in Maastricht.

As a Customer Service Representative, you’re the link between customers and operations. You’ll ensure smooth shipment processing, resolve issues, and contribute to long-term client satisfaction. Your daily responsibilities include:

• Acting as the first point of contact for clients regarding shipment handling
• Communicating operational updates and status changes to customers
• Answering client inquiries and resolving concerns to strengthen relationships
• Logging and resolving complaints; reporting recurring issues to Business Development
• Spotting commercial opportunities and sharing them with the sales team
• Updating customer and financial data in the system, including archiving
• Preparing standard reports and distributing customer invoices
• Verifying and processing purchase invoices from transport partners

What’s in it for you

• Gross monthly salary between €2,700 and €2,800
• Travel reimbursement of €0.23 per kilometre
• Full-time position of 40 hours per week
• Temporary contract via Manpower with the possibility of a permanent position
• Access to 200+ online training courses via Manpower Academy
• Pension accrual via Manpower

You’ll be working at a leading global player in supply chain management, with around 200 team members in Oud-Gastel. This company values both professional development and team culture. From internal training programs like LEAN and 5S to a lively staff association that hosts monthly events, they combine career growth with a people-first approach. Expect a dynamic environment where your skills are valued and where fun is part of the job.

Working hours
In this full-time role, you’ll work from 08.30 to 17.00 on weekdays.

• At least a mbo+ level diploma or higher
• Previous experience in a customer service or logistics-related role
• Fulltime availability (40 hours per week)
• Fluency in Dutch and English, both written and spoken because of job duties 
• Familiarity with logistics or distribution processes is a plus
• Skilled in Microsoft Office and comfortable with digital systems
• Excellent communication and interpersonal skills

Take the next step in your logistics career. Apply today and grow with a team that moves the world!