Technical support specialist Maastricht

Are you technically skilled, a star in problem solving and do you get energy from helping others? Then we have the challenge for you! For a company in Maastricht, we are looking for a Technical Support Specialist who is ready to use his or her skills in a place where technology, service and teamwork come together. In this position, you are the point of contact for technical questions and you know how to tackle every problem with your knowledge and customer-oriented attitude. Whether it concerns malfunctions, system questions or guiding users: you ensure that everything runs smoothly again. What do you get in return? In addition to a job with impact within an innovative work environment, you can count on a good salary, full travel allowance, an excellent pension scheme and many more attractive benefits. Are you eager to use your technical talent and to further develop yourself within a growing organization? Then read on quickly and discover whether this role suits you!

Employment agency Manpower is looking for a Technical support specialist for a company in Maastricht.


As a Technical Support Specialist, you will provide technical support for (custom) integrations and plugins to our customers (merchants and partners). You will advise merchants on how to best implement Mollie in their specific configuration. You will be the point of contact for technical questions and escalations from internal customer representatives (customer support teams, sales and customer success managers). Furthermore, you will provide technical support trainings to other teams and departments. You will write internal technical process documentation. You will actively contribute to providing feedback and input to the business via the SME format to improve the technical product and shopping experience. You will be part of a small team focused on solving clearly defined problem areas.

What’s in for you

• Market-conform salary
• Reimbursement of travel costs 
• Pension contribution
• Free access to E-learning platform Manpower Academy 
• Full-time job of 36 to 40 hours a week 
• Temporary employment contract 
• Noise cancelling headphones
• MacBook
• Birthday off
• Complimentary baby days
• 20 days working from abroad
• 25 holiday days 
• Work from home budget
• Bike lease plan
• Internet allowance 
• In-office lunch
• Wellbeing program
• Health insurance 
• Bonus scheme
• Referral bonus 
• Learning platform and Mentor program

Our client is a market leader in European payments, loved by over 125,000 businesses.
 
We can’t give you any more information about the organization. When you have progressed in your application we’ll be happy to share more information with you.

Working hours
In this position you will work from 8 am to 5pm.
 

• Minimum of 2-3 years Tech Support experience, preferably in Fintech
• Experience working with APIs 
• You can distil complex technical issues into easy-to-understand messages for diverse audiences Fluency in English
• ITIL certification 
• Experience working with APIs Excellent
• You have a proven track record of applying analytical thinking and effective problem-solving skills
• Availability of at least 36 hours per week 
• Experience with Docker
• Familiarity with databases such as MySQL, MariaDB 
• Knowledge of Webshop Technologies 
• experience with cloud projects, especially on the Google Cloud Platform 
•  A background in working within an agile environment

Do you meet the job requirements and are you interested in this position? Apply today and Manpower will contact you within two working days!