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Customer service representative Egyptian Arabic Dow Chemical Terneuzen

Klant: Dow Chemical
Opleidingsniveau: HBO
Publicatiedatum: 15 april 2019
Uren per week: 40
Salaris: Indicatie per maand
€ 2400,00 - 3200,00 per maand € 13,87 - 18,50 per uur
Vacaturenummer: V-0027207
Interessant voor jou
  • Reiskostenvergoeding
  • Pensioenregeling
  • Extra studie- en opleidingsbudget
  • Gratis parkeergelegenheid

Over de functie

A dynamic and international working environment. Great working conditions. Helping out others. Does this sum up your perfect job? Keep on reading and check out the details!
Employment agency Manpower is looking for a customer service representative for Dow Chemical in Terneuzen. We are looking for an enthusiastic employees who speak both English and Egyptian Arabic.
Working activities
You will be a member of the customer service team. This team serves as the connection between the internal organisation, suppliers and clients. As a customer service employee at Dow Chemical, you can expect to perform the following activities:

  • Manage customer orders through End to End work processes and systems
  • Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence
  • Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings
  • Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions 
  • Pro actively provide differentiated services to our customers by thorough understanding of our service offerings
  • Identify and deliver value added services to our customers
  • Differentiate between customer requirements and Dow capabilities; choose the best/cost effective solution
  • Have a strong collaboration with various functions (M&E, Supply Chain, Logistics, Sales and CFS) to build effective relationships with customers

Over het bedrijf

About the company
The Dow Service Centre in Terneuzen, which employs more than 700 talented employees, is the international service provider for the Dow Chemical Company. Dow’s Service Centre employees represent over 50 different languages and nationalities from all across the world. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India a wide variety of areas, such as logistics, customer service, finance, human resources, translations and much more. Not only does the Service Centre support clients during their ordering processes, they also employ people who handle tax coordination and HR activities. The Terneuzen location is part of a global service network with offices in Midland (USA), São Paulo (Brazil), Mumbai (India), Shanghai and Tianjin (China). In 2018, Dow was recognised as a Top Employer! The company supports local initiatives such as public events, festivals, and nature-related projects.
The Dow Service Centre consists of an energetic and multicultural team of talented individuals of all ages. They are all enthusiastic, curious, and enterprising colleagues!
What do we offer you?

  • Gross salary between €2,400 and €3,200 per month
  • Reimbursement of travel expenses at €0.19 per km
  • Reimbursement of Westerschelde tunnel expenses
  • Free access to E-learning platform Studytube via Manpower
  • A full-time job of 40 hours a week
  • Pension accrual through Manpower
  • A vacancy for a longer period of time
  • Possibility of a permanent contract with Dow Chemical - When you receive a permanent Dow contract you will also get a 13th month salary and a bike plan!
If you live outside a radius of 75 kilometers from Terneuzen, we can also offer you the following:
  • Reimbursement of your expenses for a job interview (hotel, flight, etc)
  • Reimbursement of your hotel expenses during the first 6 weeks of employment, with a maximum of €80 a day
  • Relocation fee of €3,600 (to be received after 3 months)

Please note that the relocation package has certain terms and conditions, which will be clarified during the application process.

Functie eisen

Job requirements
To qualify for this job, it is important that you meet the following requirements:

  • You hold a minimum of a Bachelor’s degree (EQF level 6 degree or the equivalent)
  • You have at least 2 years of working experience in a similar role in a B2B environment, preferably with projects
  • You have an excellent command of the Egyptian Arabic language (Masri), at least C1 level according to the Common European Framework of Reference for Languages
  • You have a good command of the English language (minimum of C1 level)
  • You are able to apply for a Code of Good Conduct (VOG)
  • You have experience with CRM and/or SAP
  • You are available for 40 hours per week (32 hours per week is possible)
  • You possess a valid Dutch work and/or residency permit
 Does this vacancy appeal to you and do you feel you are a good match for this job? Please use the “solliciteer direct” button to apply online.
Start date
You can start as soon as possible.
The application process
  • Apply online via the “solliciteer direct” button
  • To speed up the application process, we kindly ask you to send your CV in English
  • Fill out the questionnaire that appears after you have logged in and written down your motivation (without your answers we are not able to further process your application)
  • Assessment of your application will be performed based on your CV, the questionnaire and any additional information provided
  • The local Manpower office will contact you for an interview by phone or a live interview at Manpower
  • Possibly, a job interview will be scheduled with you and the company
Is the vacancy still featured on the Manpower website? This means that the position is still available.
We are looking forward to your online application!

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