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Customer service employee Polish Dow Chemical Terneuzen

Klant: Dow Chemical
Opleidingsniveau: HBO
Publicatiedatum: 15 april 2019
Uren per week: 40
Salaris: Indicatie per maand
€ 2400,00 - 3200,00 per maand € 13,87 - 18,50 per uur
Vacaturenummer: V-0003085
Interessant voor jou
  • Reiskostenvergoeding
  • Pensioenregeling
  • Extra studie- en opleidingsbudget
  • Gratis parkeergelegenheid

Over de functie

Speaking English and Polish is a piece of cake for you. If you are you looking for a job where you can apply your language skills and your customer service experience, then look no further! Manpower is looking for you!

On behalf of Dow Chemical in Terneuzen employement agency Manpower is looking for an English and Polish speaking customer service employee with experience in customer service within a B2B environment.

What does your new job look like?
In this function you will be working at the customer service department at Dow Service Center, which is part of Dow. The customer service department serves as the connection between the internal organization, clients and third parties, such as suppliers.

Job Expectations

  • Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions 
  • Identify and deliver value added services to our customers
  • Manage customer orders through End to End work processes and systems
  • Have a strong collaboration with various functions (M&E, Supply Chain, Logistics, Sales and CFS) to build effective relationships with customers
  • Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings
  • Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence
  • Pro actively provide differentiated services to our customers by thorough understanding of our service offerings
  • Differentiate between customer requirements and Dow capabilities; choose the best/cost effective solution

Over het bedrijf

About the Dow Service Centre
The Dow Service Centre in Terneuzen, which employs more than 700 talented employees, is the international service provider for the Dow Chemical Company. Dow’s Service Centre employees represent over 50 different languages and nationalities from all across the world. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India a wide variety of areas, such as logistics, customer service, finance, human resources, translations and much more. Not only does the Service Centre support clients during their ordering processes, they also employ people who handle tax coordination and HR activities. The Terneuzen location is part of a global service network with offices in Midland (USA), São Paulo (Brazil), Mumbai (India), Shanghai and Tianjin (China).
The Dow Service Centre consists of an energetic and multicultural team of talented individuals of all ages. They are all enthusiastic, curious, and enterprising colleagues!

What do we offer you?

  • Gross salary between €2.400,- and €3.200,- per month
  • Reimbursement of travel expenses of €0,19 per km
  • Full compensation of Westerschelde tunnel expenses
  • Free access to Manpower's online training platform StudyTube
  • A vacancy for a longer period of time
  • A full-time job for 40 hours per week
  • Possibility of a permanent contract with Dow Chemical (When you receive a permanent Dow contract you will also get a 13th month salary and a bike plan!)
If you live outside a radius of 75 kilometers from Terneuzen, we can also offer you the following:
  • Reimbursement of your expenses for a job interview (hotel, flight, etc)
  • Reimbursement of your hotel expenses during the first 6 weeks of employment, with a maximum of €80,- a day
  • Relocation fee of €3600,- (to be received after 3 months)

Please note that the relocation package has certain terms and conditions, which will be clarified during the application process.

Functie eisen

Curious what you need to fullfill this job succesfully? Look at the job requirements:

  • You are available for 40 hours per week
  • You have at least 2 years of working experience as a Customer Service experience in a B2B environment, preferably with projects
  • You have a bachelor degree, EQF level 6 degree or equivalent
  • You are fluent in Polish (at least C1 level according to the Common European Framework of Reference for Languages)
  • You speak and write English at a B2+ level
  • You are 18 years old or older and (if applicable) in possession of a valid work permit
  • You have experience with CRM and/or SAP
  • You are able to apply for a Code of Good Conduct (Verklaring Omtrent Gedrag or VOG)

Starting date of the vacancy
In agreement, you will start as soon as possible

Do you recognize yourself in this profile? Apply online via the button.

Would you like to start soon? Then, follow the application process
  • Apply online via the button
  • To speed up the application process, we kindly ask you to send your CV in English
  • Fill out the questionnaire 
  • Assessment of your application will be performed based on your CV, the questionnaire and any additional information received
  • The Manpower office will contact you for an interview by phone or a live interview at Manpower
  • Possibly, a job interview will be scheduled with you and the company

We are looking forward to your online application!

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