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Customer service employee Dow Chemical Terneuzen

Klant: Dow Chemical
Opleidingsniveau: HBO
Publicatiedatum: 28 mei 2019
Uren per week: 40
Salaris: Indicatie per maand
€ 2400,00 - 3200,00 per maand € 13,87 - 18,50 per uur
Vacaturenummer: V-0002718
Interessant voor jou
  • Reiskostenvergoeding
  • Pensioenregeling
  • Extra studie- en opleidingsbudget
  • Gratis parkeergelegenheid

Over de functie

Are you willing to continuously develop your knowledge and skills? Do you master the English language and are you also fluent in a European language other than English, for example Germa or French? Employment agency Manpower is looking for customer service representatives for Dow Chemical in Terneuzen. Keep reading to learn more about this fun position at Dow Chemical.
Working activities
As a customer service employee at Dow Chemical, you:

  • Manage customer orders through End to End work processes and systems
  • Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings
  • Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence
  • Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions 
  • Identify and deliver value added services to our customers
  • Pro actively provide differentiated services to our customers by thorough understanding of our service offerings
  • Differentiate between customer requirements and Dow capabilities; choose the best/cost effective solution
  • Have a strong collaboration with various functions (M&E, Supply Chain, Logistics, Sales and CFS) to build effective relationships with customers

Over het bedrijf

About the company
The Dow Service Centre in Terneuzen, which employs more than 700 talented employees, is the international service provider for the Dow Chemical Company. Dow’s Service Centre employees represent over 50 different languages and nationalities from all across the world. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India a wide variety of areas, such as logistics, customer service, finance, human resources, translations and much more. Not only does the Service Centre support clients during their ordering processes, they also employ people who handle tax coordination and HR activities. The Terneuzen location is part of a global service network with offices in Midland (USA), São Paulo (Brazil), Mumbai (India), Shanghai and Tianjin (China).
The Dow Service Centre consists of an energetic and multicultural team of talented individuals of all ages. They are all enthusiastic, curious, and enterprising colleagues!
What do we offer you?

  • Gross salary between €2,400.- and €3,200.- per month
  • Reimbursement of travel expenses at €0.19 per km and full reimbursement of Westerschelde tunnel expenses
  • Free access to E-learning platform Studytube via Manpower
  • A full-time job of 40 hours a week
  • A vacancy for a longer period of time
  • Possibility of a permanent contract with Dow Chemical
    • When you receive a permanent Dow contract you will also get a 13th month salary and a bike plan!
If you live outside a radius of 75 kilometers from Terneuzen, we can also offer you the following:
  • Reimbursement of your expenses for a job interview (hotel, flight, etc)
  • Reimbursement of your hotel expenses during the first 6 weeks of employment, with a maximum of €80,- a day
  • Relocation fee of €3600,- (to be received after 3 months)

Functie eisen

Job requirements
To qualify for this job, it is important that you meet the following requirements:

  • You have a least a Bachelor degree, EQF level 6 degree or equivalent
  • You are fluent in English (C1 level required)
  • Speak one the following additional languages (C1 level required): German or French
  • You are 18 years old or older and (if applicable) in possession of a valid work permit
  • You have at least 2 years of working experience as a Customer Service Representative in a B2B environment, preferably with projects
  • You are available for 40 hours per week
  • You have experience with CRM and/or SAP
  • You are able to apply for a Code of Good Conduct (Verklaring Omtrent Gedrag or VOG)
Starting date
In agreement, you will start work as soon as possible! Are you interested in this job? Great! Please click the “Solliciteer direct”  button to apply!
The application process
  • Apply online via the “solliciteer direct” button
  • To speed up the application process, we kindly ask you to send your CV in English
  • Fill out the questionnaire that appears after you have logged in and written down your motivation (without your answers we are not able to further process your application)
  • Assessment of your application will be performed based on your CV, the questionnaire and any additional information provided
  • The local Manpower office will contact you for an interview by phone or a live interview at Manpower
  • Possibly, a job interview will be scheduled with you and the company
  • You are able to apply for a certificate of good behavior 
If the vacancy of customer service employee at Dow is still featured on the Manpower website, the position is still available!
We are looking forward to your online application!

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