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Customer service employee French Dow Chemical Terneuzen

Klant: Dow Chemical
Opleidingsniveau: MBO
Publicatiedatum: 15 april 2019
Uren per week: 40
Salaris: Indicatie per maand
€ 2400,00 - 3200,00 per maand € 13,87 - 18,50 per uur
Vacaturenummer: V-0025857

Over de functie

Bonjour! Parles tu français? Would you describe yourself as a customer service representative fantastique? And do you also master the English language in speech and writing? Then Manpower might be looking for you! Keep on reading to find out if this vacancy is the perfect fit for you.

Manpower is looking for a French and English speaking customer service employee with experience on behalf of Dow Chemical in Terneuzen.

Le travail
As a customer service employee you will be performing the following activities:

  • Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings
  • Manage customer orders through End to End work processes and systems
  • Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence
  • Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions 
  • Identify and deliver value added services to our customers
  • Have a strong collaboration with various functions (M&E, Supply Chain, Logistics, Sales and CFS) to build effective relationships with customers
  • Differentiate between customer requirements and Dow capabilities; choose the best/cost effective solution

Over het bedrijf

Dow Service Centre
The Dow Service Centre in Terneuzen, which employs more than 700 talented employees, is the international service provider for the Dow Chemical Company. Dow’s Service Centre employees represent over 50 different languages and nationalities from all across the world. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India a wide variety of areas, such as logistics, customer service, finance, human resources, translations and much more. Not only does the Service Centre support clients during their ordering processes, they also employ people who handle tax coordination and HR activities. The Terneuzen location is part of a global service network with offices in Midland (USA), São Paulo (Brazil), Mumbai (India), Shanghai and Tianjin (China).
The Dow Service Centre consists of an energetic and multicultural team of talented individuals of all ages. They are all enthusiastic, curious, and enterprising colleagues!

Nous pouvons offrir

  • Gross salary between €2.400,- and €3.200,- per month
  • The opportunity to apply for a permanent contract at Dow Chemical
  • Reimbursement of travel expenses of 0,19 euros per km
  • Full compensation of Westerschelde tunnel expenses
  • Free access to Manpower's online training platform StudyTube
  • A vacancy for a longer period of time
  • Possibility of a permanent contract with Dow Chemical
    • When you receive a permanent Dow contract you will also get a 13th month salary and a bike plan!

If you live outside a radius of 75 kilometers from Terneuzen, we can also offer you the following:
  • Reimbursement of your expenses for a job interview (hotel, flight, etc)
  • Reimbursement of your hotel expenses during the first 6 weeks of employment, with a maximum of €80,- a day
  • Relocation fee of €3600,- (to be received after 3 months)

Please note that the relocation package has certain terms and conditions, which will be clarified during the application process.

Functie eisen

Exigences fonctionnelles

It is important that you meet the following requirements, in order to qualify for this job:

  • You are available for 40 hours per week
  • You have at least 2 years working experience as a Customer Service Representative within a B2B environment, preferably with projects
  • You have an excellent command of the French language (at least C1 level according to the Common European Framework of Reference for Languages)
  • You also have a good command of the English language on B2 level
  • You have a least a Bachelor degree, EQF level 6 degree or equivalent
  • You have experience with CRM and/or SAP
  • You have a EU citizenship OR you are a non-EU citizen in possession of a valid residence and work permit
  • You are able to apply for a Code of Good Conduct (Verklaring Omtrent Gedrag or VOG)
  • You are 18 years old or older

Date de début
In agreement, you will start as soon as possible.

Can't wait to start this job? Apply online via the button. Bonne chance!

Procédure de candidature
  • Apply online via the button
  • To speed up the application process, we kindly ask you to send your CV in English
  • Fill out the questionnaire
  • Asses of your application will be performed based on your CV, the questionnaire and any additional information received
  • The Manpower office will contact you for an interview by phone or a live interview at Manpwoer
  • Possibly, a job interview will be scheduled with you and the company

We are looking forward to your online application!

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