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Customer service employee DSM Food Specialities Delft

Klant: DSM
Opleidingsniveau: HBO
Publicatiedatum: 10 oktober 2018
Uren per week: 40
Salaris: Indicatie per maand
€ 2768 per maand € 16,00 per uur
Vacaturenummer: V-0022520

Over de functie

Do you speak both French and English fluently, and do you always put the customer’s needs first? Are you available for a full-time job in Delft, and do you have a good working knowledge of Microsoft Office and SAP? If so, Manpower has a great job opportunity for you! Keep reading to learn more about this position.
 
Employment agency Manpower is looking for a customer service employee for DSM Food Specialities in Delft.
 
Working activities
As a customer service worker, your working day will include the following tasks:

  • Ownership of designated customer portfolio;
  • Operational order acceptance and booking;
  • Ensure that Service Level Agreements are met;
  • Pro-active follow up on the order process, ensuring timely delivery to customers of DSM Food Specialties;
  • Judge potential supply risks and pro-actively inform Account Managers;
  • Active input to Account Managers on sales prospects;
  • Intensive internal communication with Sales and Planning about the optimal fine-tuning of deliveries.

Over het bedrijf

DSM Food Specialties is one of the Business Groups of DSM and a global supplier of food enzymes, cultures, taste and health ingredients and other specialties for many of the leading global and local dairy, baking, beverages and savory food brands. Our advanced ingredients help our customers to differentiate their products with great taste, texture and appearance and optimize their production processes by reducing raw material usage, waste, emissions and energy need. Over 400 of our scientist are committed each day to find new science-based innovations, building on more than a hundred years experience in enzyme and fermentation technology. Our people are driven by optimism, a belief that through innovations in food technology, solutions are possible and actionable and many of our customers involve us closely in their product development and production process to help them solve challenges by combining the possibilities of science with our dedication and application knowledge.

The Customer Service department represents DSM Food Specialties in answering all operational sales related and delivery-related questions from DFS’s customers.

The team’s main task is to independently, but in accordance with the instructions of the Account Managers, organize all order and document flows in an effective and customer oriented manner. The team is also responsible for maintaining optimal contact with customers answering their queries and making sure both customers and Account Managers are informed at all times.
 
What do we offer you?

  • Gross salary of €16.00 per hour
  • Maximum reimbursement of travel expenses of €7.80 euros per day
  • Free access to E-learning platform Studytube via Manpower
  • Full-time job of 40 hours a week
  • A job for a longer period of time

Functie-eisen

To qualify for this job, it is important that you meet the following requirements:

  • You can think and work at a Bachelor’s degree (or HBO) level or higher 
OR
  • You can work and think at an MBO level and have at least 3 years of working experience as a customer service employee or similar
  • Speak and write fluent French and English and knowledge of other languages is appreciated;
  • Strong computer skills (SAP, Word, Excel, PowerPoint, Outlook);
  • Excellent communication skills;
  • Able to work independently and accurate.  

Furthermore, you should also meet the following requirements:
  • You have an excellent command of the English language
  • You are fluent in French
  • You have advanced knowledge of Microsoft Office applications, including Word, Excel, PowerPoint and Outlook
  • You are experienced in working with SAP
  • You are available for 40 hours per week
  • You preferably live in the Delft area, for example in Leiden or Den Haag
  • You are willing to travel to Delft for work
 
Starting date
In agreement, you will start work as soon as possible
 
Does this vacancy appeal to you and do you feel you are a good match for this job? Please use the “solliciteer direct” button to apply online.

The application process: 
  • Apply online using the “Solliciteer direct” button
  • Fill out the questionnaire that appears after you have logged in and written a short motivation (without a completed questionnaire we can’t continue with your application)
  • Assessment of your application will be performed based on your CV, the questionnaire and any additional information provided
  • The local Manpower office will contact you for an interview by phone or a live interview at Manpower
  • Possibly, a job interview will be scheduled with you and the company

If the vacancy of customar service employee is still featured on the Manpower website, it means that the position is still available.
 
We look forward to your online application!

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