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Customer service representative German Accenture Dublin

Klant: Accenture B.V.
Opleidingsniveau: HBO
Publicatiedatum: 03 oktober 2018
Uren per week: 40
Salaris: Indicatie per maand
€ 2300,00 per maand € 13,29 per uur
Vacaturenummer: V-0018661

Over de functie

Would you like to work and live in Dublin? Do you have experience with customer service and is your knowledge of the English and German language impeccable? We have the perfect job for you!

Employment agency Manpower is looking for a German speaking Customer Service Representative for Accenture in Dublin. Are you ready for an adventure abroad? 

Responsibilities
As a customer service representative you will be responsible for online client facing customer service driving above & beyond customer satisfaction. You will perform the following tasks:

  • Assist clients with advertising account optimization through expertise consultation via phone, email and chat
  • Demonstrate thorough knowledge of all client’s products and services
  • Deliver efficient troubleshooting and query resolution
  • Work closely with tools & support teams to deliver fast turnaround on client escalations
  • Engage customer awareness on availability of product updates
  • Exhibit ability to show initiative identifying trends and/or process improvement
  • Follow continuous product & process training in a fast paced environment
  • Promote a positive and professional image to clients and others at all times by adhering to company policy and procedures
  • Gain in depth knowledge & understanding of all online advertising services including PPC, Maps, Shopping & Search Engine

Over het bedrijf

About the organization
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions— underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

What does Accenture have to offer?

  • Salary of €2,300 per month (€27,000 a year)
  • Several options for duration (6 months or 1 year)
  • Direct contract with Accenture
  • Help with housing options from Accenture in Dublin
  • Relocation bonus of €3,000

Functie-eisen

Job requirements
To qualify for this job, it is important that you meet the following requirements:

  • You have a keen interest in Social Media platforms recognizing value of customer visibility, feedback & reviews
  • You preferably have at least 1 year of experience in a customer service related field
  • You have the ability to adapt to change with implementation of new initiatives/product updates/processes etc.
  • You have an excellent understanding of the English and German language, written and verbally
  • You are available to work for 40 hours a week
  • You have excellent communication skills and confidence in dealing with customers 
  • You are comfortable with working in an online environment with general computer literacy 
  • You are willing to work and live in Dublin

Competencies
  • Commercial & business acumen 
  • Organization & Planning 
  • Strong analytical & problem solving abilities
  • Ability to work individually & part of a team
  • Result oriented 
  • Adapting to challenges
  • Learning skills with the ability to self-learn

Starting date vacancy
As soon as possible.

Already excited? Of course you are! Please apply online via the ‘solliciteer direct’ button.

The application process
  • Apply online via the “solliciteer direct” button
  • Fill out the questionnaire that will appear after you have logged in and wrote down your motivation (without your answers we are not able to further process your application)
  • Assessment of your application will be performed based on your CV, the questionnaire and any additional information received
  • The local Manpower office will contact you for an interview
  • The interview will take place through Hangouts, so a Gmail account is required
  • The interview/sourcing process will include a language test

Is the vacancy still online on the Manpower website? This means that the position is still available.

We are looking forward to your online application!

Solliciteren duurt slechts 2 minuten!

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