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Medical information associate Rotterdam

Klant: Vertrouwelijk
Opleidingsniveau: HBO
Publicatiedatum: 15 augustus 2018
Uren per week: 40
Salarisindicatie: Loon per maand
€ 2800,00 per maand € 16,18 per uur
Vacaturenummer: V-0020812

Over de functie

Do you have at least a Bachelor's degree? Do you have a minimum of 1 years of medical information or relevant work experience? Or do you have experience with customer service? Then, Manpower is looking for you!
 
Employment agency Manpower is looking for a medical information associate in for a pharmaceutical company in Capelle aan den IJssel (near Rotterdam).
 
Working activities
As a Medical Information Associate (MIA) you provide technical and medical information with high quality customer service in Dutch and English.

General Responsibilities:

  • Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards
  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines
  • Identify and record, or triage to responsible designee, adverse events and product quality complaints as well as process fulfillment
  • Provide response in customers local language using approved resources in English
  • Ensure continuity and quality of service for customers across all countries of cover by supporting Operations Supervisor and relevant MI colleagues
  • Identify continuous improvement (CI) opportunities to improve processes and take an activerole in implementation of process improvement
  • May be required to provide training and support to other team members
  • Represent MI in required PCO activ

Over het bedrijf

About the company 
It is an international pharmaceutical company near Rotterdam. At the moment we are not able to provide you with information about the organization. We will give you more information at a later stage of the application process.
 
The working hours for this position are between 8.00 and 18.00 hours. You may be required to work occasional bank holidays. You may be required to work hours outside of the normal local working hours.
 
What do we offer you?

  • A gross salary of 2.800 euro per month
  • Reimbursement of travel expenses of 0,19 euro per km
  • A fulltime job for 40 hours a week
  • Temporary employment contract for 12 months 

Functie-eisen

Job requirements
To qualify for this job, it is important that you meet the following requirements

  • You have at least a BSc degree or higher, preferably in a science/health-related field (e.g. pharmacy degree) 
  • You have a minimum of 1 years of medical information or relevant work experience
  • You have experience with customer service
  • You master the English and Dutch language in speech and writing as you will have contact with both Dutch and English customers
  • You have the functional and technical knowledge and skills to do the job at a high level of accomplishment
  • You are available for 40 hours per week
  • You preferably live near Capelle aan den IJssel, for example in Rotterdam
  • You have the ability to work independently, prioritize and manage multiple tasks whilst meeting deadlines

Starting date of the vacancy
In agreement, you will start as soon as possible
 
Do you recognize yourself in this profile? Apply online via the “solliciteer direct” button.
 
The application process 
Apply online via the “solliciteer direct” button
  • Fill out the questionnaire that you will receive via e-mail within a few minutes (without your answers we are not able to further process your application)
  • Assessment of your application will be performed based on your CV, the questionnaire and any additional information received
  • The Manpower establishment will contact you for an interview by phone or a live interview at Manpower
  • Possibly, a job interview will be scheduled with you and the company
 
Is the vacancy still online on the Manpower website? This means that the position is still available.
 
We are looking forward to your online application!

Doorsturen
 
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