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Customer service agent KLM Cygnific Enschede

Klant: Cygnific
Opleidingsniveau: MBO
Publicatiedatum: 09 december 2018
Uren per week: 40
Salaris: Indicatie per maand
€ 1900,00 per maand € 10,98 per uur
Vacaturenummer: V-0020692

Over de functie

Are you ready for a new job in the Enschede area? Do you have an affinity for the travel or airline related industries? Are you available for 40 hours a week? Are you interested in working for companies like Air France and KLM? Continue reading to learn more about this vacancy!

Employment agency Manpower is looking for a full-time customer service agent for Cygnific in Enschede. 

Communication with the customers is mostly in English. Therefore, it is required that you are fluent in English and at least one other European language.

Working activities
As a customer service agent you will give information to the AirFrance-KLM group customers regarding flight fares, availability and schedules. In this role it is your job to recognize sales leads and act upon them. You also explain advantages of the AirFrance-KLM group and partner.

You will be responsible for the following tasks:

  • Answer questions coming in through various communication channels (e.g. phone, e-mail, chat) within set targets
  • Search for information using the computerized systems or manuals
  • Provide information regarding specific services and subjects
  • Guide website visitors through the website, while providing them with answers to their questions
  • Handle complaints by analyzing, explaining and, if possible, by offering a solution
  • Insert provided information into an existing reservation and, if requested, change or cancel an existing reservation
  • Keep knowledge of the different websites, the reservations system and handling targets up to date
  • Support customers with the use of online products

Over het bedrijf

About Cygnific 
Cygnific started out as a reservations department. Since then, Cygnific has become one of the world’s best performing customer experience providers. The company employs more than 900 people in over 35 countries whom provides service in 14 different languages. 

You will be working full-time for 40 hours a week. The hours can be scheduled 24/7 and will be determined at a later stage. Night shifts and weekend shifts are a possibility. 

What does Cygnific have to offer? 

  • A gross salary of €1,900 per month 
  • Reimbursement of travel expenses
  • Extensive introductory training to get you started 
  • Providing you with additional training and further development opportunities 
  • A fulltime job for 40 hours a week 
  • A contract with the client for 7 months


Job requirements
To qualify for this job, it is important that you meet the following requirements:

  • You have a general (HAVO) or professional (MBO) secondary education level of work and perception 
  • You have a good knowledge of the English and Dutch language and are fluent in at least one other European language, both written and spoken 
  • You have experience in working with computers
  • You are available to work 40 hours per week

  • You preferably have an education in tourism 
  • You preferably have a proven sales & service attitude 
  • You preferably have experience in working at a call centre and/or in a travel/airline related industry
  • You preferably live in the proximity of Enschede, for example in Almelo, Hengelo or Haaksbergen

Starting date of the vacancy
In agreement, you will start as soon as possible

Do you recognize yourself in this profile? Apply online via the “solliciteer direct” button.

The application process

  • Apply online via the “solliciteer direct” button
  • Fill out the questionnaire that will appear after you have logged in and wrote down your motivation (without your answers we are not able to further process your application)
  • Assessment of your application will be performed based on your CV, the questionnaire and any additional information received
  • The local Manpower office will contact you for an interview by phone or a live interview at Manpower
  • Possibly, a job interview will be scheduled with you and the company

Is the vacancy still online on the Manpower website? This means that the position is still available.

We are looking forward to your online application!

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