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Sluiten

Customer service employee Danish and English KLM Amsterdam

Klant: Vertrouwelijk
Opleidingsniveau: MBO
Publicatiedatum: 11 juli 2018
Uren per week: 40
Salarisindicatie: Loon per maand
€ 1910,00 per maand € 11,04 per uur
Vacaturenummer: V-0018503

Over de functie

Do you speak Danish and English? And do you have experience with working in customer relations? Then you might be what we are looking for! Manpower is looking for dedicated, multi-lingual and service orientated Customer Service Employees for a client in Amsterdam. In this job you will be helping the Danish and English customers that travel with the KLM.
 
Responsibilities
As a customer service employee you answer travel related questions by phone and e-mail. You give website assistance and inform customers about flight fares, availability and schedules. When you detect sales leads, you stimulate up- and cross-selling and customer loyalty. Striving for the best solution you aim to exceed expectations.
 

Over het bedrijf

 Working for KLM
You will be working for a company specialized in customer service. They make sure that customers from different airlines get the service they need. Worldwide, more than 850 people work for this company in over 35 countries, specializing in over 14 languages. This company works with the Lean Six Sigma methodology, therefore adding value is an important part of your job.
 
The customer service department is open 24/7. You work according to a schedule from Monday until Sunday.
 
What we offer you:

  • A contract, directly with the company, for 7 months, with the intention for a long-term cooperation
  • Salary of 1.910 euro gross per month
  • Fulltime job for 40 hours per week
  • Working in a characteristic office in the vibrant Westerpark area in Amsterdam
  • Training and development opportunities
  • Benefits: holiday allowance, discount on health insurance, pension plan
  • Join the social events like the Christmas party

Functie-eisen

Are you the Danish/English customer service representative we are looking for? You:

  • Have excellent Danish and English language skills
  • Have at least a secondary education level (MBO) of working and thinking 
  • Experience or affinity with working in a customer service setting and a travel related industry
  • Are flexible in working hours
  • Can work 40 hours a week
  • Are service minded and customer driven
  • Are eager to learn about different booking systems

 
Apply online and start working soon!
After your application, we will contact you within two days.
 
The application process

  • Apply online via the “solliciteer direct” button
  • Fill out the questionnaire that will appear after you have logged in and wrote down your motivation (without your answers we are not able to further process your application)
  • Assessment of your application will be performed based on your CV, the questionnaire and any additional information received
  • The local Manpower office will contact you for an interview by phone or a live interview at Manpower
  • Possibly, a job interview will be scheduled with you and the company

 Is the vacancy still online on the Manpower website? This means that the position is still available.
 
We are looking forward to your online application!

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