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Manager Customer Service Maastricht

Klant: Vertrouwelijk
Opleidingsniveau: HBO
Publicatiedatum: 11 mei 2018
Uren per week: 40
Salarisindicatie: Loon per maand
€ 4600,00 - 6000,00 per maand € 26,59 - 34,68 per uur
Vacaturenummer: V-0017427

Over de functie

You have at least three years of experience as a Manager or Coordinator in Customer Service. You can lead a team and represent your department in broader discussions at MT level. You are also fluent in English and Dutch. Do we describe you? Then we have the job for you!

Employment agency Manpower is looking for a Manager Customer Service for an organization based at Maastricht Airport. 

Working activities
As a Manager Customer Service you are a member of the MT and have the supervision over 6 Customer Account Representatives. You perform the following tasks:

  • Develop and maintain relationships with key customers to ensure business meets the customer's requirements (includes AOG Support) 
  • Assist in preparation of quotes and tenders to standard required by customer in order to secure profitable new business in accordance with Sales/Business plan 
  • Support his/her employees’ development through performance and carrier management systems; including objective setting; performance reviews and personal coaching 
  • Represent the department in broader discussions on process or functional improvements 
  • Actively participate in the Global WWR CS manager’s community; driving improvements on Corporate level and implementing Corporate methods and methodologies

On a daily basis you are responsible for planning, coordinating and managing the Customer Service activities and leading your team to provide customer support by: 
  • Complete quote submission, status reports and addressing customer needs 
  • Provide support by liaising with management, operations, materials/logistics and finance to support delivery to the customer within contract terms 
  • Work with the management team to develop, communicate and achieve tactical and strategic goals 
  • Perform data analysis and reporting on customer specific metrics; develop systems and processes which establish and maximizes customer satisfaction 
  • Work with all levels of management, personnel and customers

Over het bedrijf

About the organization
The organization has been a market leader for over 75 years in designing and production  of airplane components. Over 120 employees work at Maastricht Airport. At the moment we are not able to provide you with more information about the organization. Further on in the application process, we will inform you about this.

What do we offer you?

  • A gross salary between 4,600 and 6,000 euro per month
  • Reimbursement of travel expenses of 0.19 euro per kilometer
  • A fulltime job for 40 hours a week
  • A contract directly with the company 

Functie eisen

Job requirements
To qualify for this job, it is important that you meet the following requirements:

  • You at least have a bachelor degree (hbo/wo)
  • You have a minimum of three years working experience as a Manager or Coordinator in Customer Service
  • Preferably, you have a background in aerospace
  • You master the Dutch and English language fluently in speech and writing
  • You have a strong customer focus and affinity with administrative processes and accurary (SAP knowledge preferred)
  • You have the ability to establish credibility with business counterparts
  • You live up to 30 km from Maastricht, for example in Heerlen or Sittard

Starting date of the vacancy
This job starts as soon as possible.

Do you recognize yourself in this profile? Apply online via the “solliciteer direct” button.

The application process
- Apply online via the “solliciteer direct” button
- Fill out the questionnaire (directly after you filled in your motiviation and CV)
- Assessment of your application will be performed based on your CV, the questionnaire and any additional information received
- The local Manpower office will contact you for an interview by phone or a live interview at Manpower
- Possibly, a job interview will be scheduled with you and the company

Uitzendwerk (naar vast)