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Medical information associate Rotterdam

Klant: Vertrouwelijk
Opleidingsniveau: HBO
Publicatiedatum: 15 december 2017
Uren per week: 40
Salarisindicatie: Loon per maand
€ 2800,00 - 2900,00 per maand € 16,18 - 16,76 per uur
Vacaturenummer: V-0012164

Over de functie

Do you have at least a Master in Biomedical Sciences or higher in a science/ health related field? Do you have a minimum of 1 years of medical information or relevant work experience? Or do you have experience with customer service? Then, Manpower is looking for you!
Employment agency Manpower is looking for a medical information associate in Rotterdam.
Working activities
The Medical Information Associate (MIA) provides technical and medical information with high quality customer service in the local language.

General Responsibilities:

  • Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards
  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines
  • Identify and record, or triage to responsible designee, adverse events and product quality complaints as well as process fulfillment
  • Provide response in customers local language using approved resources in English
  • Ensure continuity and quality of service for customers across all countries of cover by supporting Operations Supervisor and relevant MI colleagues
  • Identify continuous improvement (CI) opportunities to improve processes and take an activerole in implementation of process improvement
  • May be required to provide training and support to other team members
  • Represent MI in required PCO activ

Over het bedrijf

About the company 
It is an international pharmaceutical company in the surrounding of Rotterdam.
At the moment we are not able to provide you with information about the company/organization. Further on in the application process, we will inform you about this.
The working hours for this position are between 8.00 and 18.00 hours.
What do we offer you?

  • A gross salary of 2.800 euro per month
  • Reimbursement of travel expenses of 0,19 euro per km
  • A fulltime job for 40 hours a week
  • Temporary employment contract

Functie eisen

Job requirements
To qualify for this job, it is important that you meet the following requirements

  • You at least have a Master in Biomedical Sciences or higher in a science/ health related field
  • You have a minimum of 1 years of medical information or relevant work experience
  • You have experience with customer service
  • You master the English and Dutch language in speech and writing
  • You have the functional and technical knowledge and skills to do the job at a high level of accomplishment
  • You are available for a minimum of 40 hours per week
  • You live up to 30 km from Capelle aan den IJssel, for example in Rotterdam
  • You have the ability to work independently, prioritize and manage multiple tasks whilst meeting deadlines

Starting date of the vacancy
In agreement, you will start as soon as possible
Do you recognize yourself in this profile? Apply online via the “solliciteer direct” button.
The application process 
Apply online via the “solliciteer direct” button
  • Fill out the questionnaire that you will receive via e-mail within a few minutes (without your answers we are not able to further process your application)
  • Assessment of your application will be performed based on your CV, the questionnaire and any additional information received
  • The Manpower establishment will contact you for an interview by phone or a live interview at Manpower
  • Possibly, a job interview will be scheduled with you and the company
Is the vacancy still online on the Manpower website? This means that the position is still available.
We are looking forward to your online application!