Content moderator Dublin, Ireland | Dublin | Fulltime | Manpower Vacaturenr: 37988011

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Content moderator Dublin, Ireland

Publicatiedatum: 03 november 2017
Regio: Noord-Holland
Opleidingsniveau: MBO
Vakgebied: Contact Center
Aantal uren per week: 40
Full time/Part time: Fulltime
Client: Vertrouwelijk
Salarisindicatie: Loon per maand
€ 2300,00 per maand € 13,29 per uur
Vacaturenummer: V-0010228

Over de functie

Are you ready for an adventure abroad? Are you looking for that professional working experience across borders? Start packing your suitcase, because we have what you want! We are offering a fulltime international job in Dublin for one of the most well known and innovative tech companies in the world. If it couldn’t already be any better, it just did! You will even be helped with your flight and accommodation for the first few weeks.
 
Your responsibilities.
Within this position, it is your responsibility to be both customer service spokesperson, as well as moderate and judge posted online content on the internet. You will be reviewing if all adhere to the agreed-upon policies and procedures as set by clients and the company.

  • You will be the safety net responsible for reviewing content, that has been flagged, on the internet to make sure it adheres to the client’s policies while keeping a keen eye on any legal and regulatory requirements
  • Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations
  • Assigned and accountable for workable solutions and processes within specific area of responsibility
  • Reports issues to Operations Manager and be responsible for special activities assigned by the Operations Manager.
  • Demonstrates speed, agility, critical-thinking, and problem-solving skills in your work and an ability to ramp up quickly
  • Ensures all work is performed in accordance with SLAs and metrics

Over het bedrijf

About the company
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

The offer

  •          Salary of €2300 per month (€28.000 a year)
  •          Contract for min of 12 months
  •          Flight and accommodation will be provided for the first weeks
  •          An opportunity to work for the largest search engine in the world

Functie eisen

What do you bring?

  •          1-2 years customer service experience in a professional work environment is a great plus
  •          Fluent in English (min B2) and Native in German (language test will be carried out)
  •          Great verbal and excellent written communication skills
  •          Able to critically assess content strictly against client policies
  •          It’s a big plus if you bring previous content review experience, legal experience and/or good knowledge of internet and associated technologies
 
Starting date is as soon as possible.  Already excited? Of course, you are! In case you are already looking up hotspots in your lonely planet guide make sure you send your CV and a short motivation to paul.wanders@manpower.nl or dial +31(0)6 469 285 65 for more information. You can also join up directly within this international community by applying online.

Is the vacancy still online on the Manpower website? This means that the position is still available.

We are looking forward to your online application
 

Content moderator Dublin, Ireland