Cross business representative Dow Chemical Terneuzen | Terneuzen | Fulltime | Manpower Vacaturenr: 37884500

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Cross business representative Dow Chemical Terneuzen

Publicatiedatum: 18 oktober 2017
Regio: Zeeland
Opleidingsniveau: MBO
Vakgebied: Administratief
Aantal uren per week: 40
Full time/Part time: Fulltime
Client: Dow Chemical
Salarisindicatie: Loon per maand
€ 2100,00 - 2600,00 per maand € 12,14 - 15,03 per uur
Vacaturenummer: V-0008883

Over de functie

Do you have an eye for detail? Do you have good command of the English and German language? Do you have an excellent customer service mind-set? Then you are the person Manpower is looking for!

Employment agency Manpower offers a challenging position for ambitious candidates within a young organization for a market conform salary and travel expenses.

Working activities
As a cross business representative you will be part of The Customer Information Group which is a contact center aimed at supplying information about Dow's products to customers, channel partners, prospects, and general stakeholders.
The team receives and responds to escalated requests on behalf of customers and prospects for product and service information across specific Dow businesses and functions.
You will also provide technical product information, samples, literature and general corporate and subsidiary information on behalf of and to The Dow Chemical Company and their current and potential customers.
 
Primary responsibilities

  • Respond to and resolve customer inquiries and hereby increase the resolution rate (the percentage of solved requests for a specific business)
  • Accurate and timely documentation of customer inquiries
  • Be able to multi-task between phone and email requests from customers and businesses
  • Uphold the Dow reputation by providing excellent customer service

Over het bedrijf

Dow Chemical combines the power of science and technology in order to improve things that are essential to the progress of human kind. Dow Terneuzen is Dow Chemical's second biggest production location in the world. Almost 1700 people are actively working at Dow Terneuzen.
 
Part of Dow is Dow Servicecenter. As an independent company, Dow Servicecenter delivers customized services to the Dow business and joint ventures throughout Europe, the Middle East, Africa and India. Among customized services, Dow Servicecenter also offers logistics services and administrative services such as billing and purchasing. Dow Servicecenter is a worldwide industry key player with more than 600 employees and more than 45 different nationalities. This means that Dow Servicecenter is filled with a great variety of people with each there own talents.
 
Working at Dow and BPSC is special. Every employee takes responsibility for the work that he or she does. With the performing of your tasks, a big degree of freedom is permitted.
 
To keep improving your skills, Manpower offers an online learning platform (Studytube) which allows you - without obligation and free of charge - to study. Which keeps you future-proof for the demanding labour market of today!
 
What do we offer you?

  • A gross salary of 2.100 – 2.600 euro per month
  • Reimbursement of travel expenses of 0,19 euro per km
  • Reimbursment of Westerschelde tunnel expenses
  • Free access to E-learning platform Studytube via Manpower
  • A fulltime for 32 - 40 hours a week
  • The opportunity for a permanent contract
  • A vacancy for a longer period of time

Functie eisen

To qualify for this job, it is important that you meet the following requirements:

  • You at least have a MBO 4 degree
  • You have a minimum of 2 years working experience as a customer service employee or account manager
  • You master the English language in speech and writing good
  • You master the Dutch language in speech and writing good
  • You have experience in working with Microsoft Office Desktop applications
  • You have experience in working with SAP R2/3
  • You are available for a minimum of 32 hours per week
  • You live up to 75 km/minutes from Terneuzen, for example in Goes or Middelburg
  • You have your own way of transportation (bicycle, moped, scooter or car)
  • You are able to apply for a Code of Good Conduct (VOG)
  • You are not already in mediation for a job at Dow
 
Starting date of the vacancy
In agreement, you will start as soon as possible
 
Do you recognize yourself in this profile? Apply online via the “solliciteer direct” button.
 
The application process
- Apply online via the “solliciteer direct” button
- To speed up the application process, we kindly ask you to send your CV in English
- Fill out the questionnaire that will appear after you have logged in and wrote down your motivation (without your answers we are not able to further process your application)
- Assessment of your application will be performed based on your CV, the questionnaire and any additional information received
- The local Manpower office will contact you for an interview by phone or a live interview at Manpower
- Possibly, a job interview will be scheduled with you and the company
 
Is the vacancy still online on the Manpower website? This means that the position is still available.
 
We are looking forward to your online application!

Cross business representative Dow Chemical Terneuzen