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Customer service agent Prague

  • Vestiging: Center of Recruiting Excellence
  • Regio:
    • Noord-Holland
  • Opleidingsniveau:
    • HBO
Vacature kenmerken
  • Vestiging: Center of Recruiting Excellence
  • Regio:
    • Noord-Holland
Vacature kenmerken

Over de functie

You are the person we are looking for, because you have excellent communication skills in English and have experience with customer service related jobs. With that as an experience you know how to improve a high degree of customer service. What makes you ambitious for this job is the fact that you have a strong will to learn, positive attitude and you are a good teamplayer. Do you at least have a bachelor degree and are you fulltime available to work? Read further to find out what Manpower can offer you!

Employment agency Manpower is looking for a customer service employee / cash collection agent for our international client who also has a location in Prague.

What are your responsibilities?
• Receive and process claim notifications from our client
• Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues
• Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed
• Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base
• Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
• Develop and improve your product knowledge, business- and professional skills

What makes this job interesting?
• A gross salary of ?
• Contract at our client
• Fulltime job for 40 hours a week
• Develop yourself in a dynamic international environment and gain valuable international work experience while working in a Dutch team
• Relocation bonus
• Competitive local salary and wide range of benefits (meal and wellness coupons, 5 weeks of holiday, health insurance and bonus schemes etc.)
• Professional growth based on performance

Over het bedrijf

Join a global management consulting, technology services and outsourcing company, with approximately 336,000 people serving clients in more than 120 countries.

The organization has a dedicated team of specialists who work on outsourcing projects for clients from different countries. These are long-term partnerships with clients for whom we manage and provide specialized business operations, such as finance and accounting, IT, applications development and maintenance, and HR. Currently we are looking for talent people to join our international team in Prague.

The working hours for this position are between 8.30 – 17.30 hours.

Functie eisen

Job requirements
To qualify for this job, it is important that you meet the following requirements:
• you have a bachelor degree (HBO)
• you are fluent in English and also Dutch (English is most important!)
• you have experience with customer service (for example as a host(ess), in a restaurant)
• you have strong attention to detail
• you have great communication and interpersonal skills
• you are enthusiastic, positive attitude with a strong willingness to learn
• You are a team player
• You have a good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook)

Starting date of the vacancy
You will start as soon as possible!

Do you recognize yourself in this profile? Apply online via the “solliciteer direct” button.

The application process
Apply online via the “solliciteer direct” button
- Fill out the questionnaire that you will receive via e-mail within a few minutes (without your answers we are not able to further process your application)
- Assessment of your application will be performed based on your CV, the questionnaire and any additional information received
- The Manpower establishment will contact you for an interview by phone or a live interview at Manpower
- Possibly, a job interview will be scheduled with you and the company

Is the vacancy still online on the Manpower website? This means that the position is still available.
We are looking forward to your online application!

Customer service agent Prague