Take the next step in your customer service career as a Customer Care Specialist at Boston Scientific in Kerkrade. In this role, you will support German-speaking customers by resolving administrative and financial inquiries while working closely with colleagues across Europe. You'll begin with straightforward administrative tasks and gradually develop into handling more complex customer cases, giving you plenty of opportunities to grow. In return, you can expect a gross hourly salary of up to €21.00, hybrid working, travel allowance, and access to a wide range of development opportunities. Apply today!

Your tasks include:

• Processing and handling administrative customer inquiries for the German market
• Investigating questions related to invoices, deliveries, orders and credit notes
• Coordinating solutions with colleagues from Customer Care, Finance, Accounts Receivable, Logistics and Sales
• Maintaining mainly outbound communication with customers regarding the progress of their cases
• Recording customer information and follow-up actions in company systems
• Identifying recurring issues and contributing to process improvements
• Developing your expertise by progressing from basic administrative tasks to more complex investigations and invoice disputes

What's in it for you

• Gross hourly salary between €19.00 and €21.00, depending on experience
• Travel allowance of €0.21 per kilometre
• Pension accrual through Manpower
• Temporary employment contract through Manpower with the possibility of extension
• Hybrid working after the onboarding period (three days in the office and two days working from home)
• Free access to more than 200 online training courses through the Manpower Academy
• Free participation in company sports activities such as Zumba, spinning and yoga
• Healthy lunch, free fruit, coffee and tea at the office
• Well-equipped fitness centre on site
• Temporary assignment until 1 April 2027, with the possibility of progressing to a permanent Customer Care position based on good performance

Boston Scientific is a global leader in medical technology and has been developing innovative healthcare solutions for more than 35 years. Around 680 employees work at the Kerkrade site, contributing to products that improve lives around the world. The company offers plenty of opportunities for professional growth and places great value on employee wellbeing, collaboration and a positive working environment.

Working hours

• You will work 32 to 40 hours per week, Monday through Friday.
• First four weeks of onboarding: 8:00 to 17:00 
• Afterwards, flexible working hours between 7:30 and 18:00
• Onboarding takes approximately three months, during which you will work fully on site with the support of a buddy
• After onboarding, you will work in a hybrid schedule: three days in the office and two days from home
• During onboarding, you may visit the Germany office once or twice

• At least an mbo level 4 working and thinking level
• Fluent German language skills (C1/C2 level or native speaker)
• Good command of the English language (minimum B2 level)
• Experience in customer service, finance support, billing or dispute resolution is preferred
• Good knowledge of Microsoft Outlook and Excel (experience with SAP is an advantage)
• Ability to switch quickly between different systems
• Accurate and solution-oriented way of working
• Strong communication skills and willingness to learn

Ready for your next step as a Customer Care Specialist in Kerkrade? Don't wait too long. Boston Scientific is looking for several new colleagues to strengthen the team during this temporary expansion. Click the apply button and we will contact you as soon as possible.