Do you have experience in customer service and supply chain operations? Are you highly organized, customer-focused, and ready to work in an international environment? Then this opportunity as a Customer Service Representative in Helmond could be the perfect next step in your career! In this dynamic role, you will be responsible for coordinating customer orders, managing logistics processes, and maintaining strong communication with customers and internal departments. You will join an international organization where safety, quality, and continuous improvement are central. Apply today and become part of a professional and innovative team!

Employment agency Manpower is looking for a Customer Service Representative for Schneider Electric in Helmond.

As a Customer Service Representative, you will play an important role in the order management and supply chain process. You will ensure smooth communication between customers, suppliers, and internal departments while keeping customer satisfaction at the highest level.

Your responsibilities include:

• Managing the processing operations of incoming orders in collaboration with Front Office teams and suppliers
• Handling Complaint Requests (CR) according to SLA agreements and ensuring effective customer communication
• Following up the complete order execution process from order entry to shipment
• Managing urgent customer requests, returns, and quality-related follow-up actions
• Analyzing inventory, delivery, and sales order issues and reporting feedback to customer service departments
• Working closely with supply chain departments to ensure customer requirements are met
• Monitoring and maintaining the order portfolio
• Supporting the Customer Contact Center with customer order management
• Preparing customer documentation such as Certificates of Conformity, insurance certificates, and export documents
• Updating order-related data, including promised dates, quantities, and change requests

What’s in it for you

• Gross salary of €17.87 per hour
• Reimbursement of travel expenses according to company regulations
• Pension accrual
• Temporary employment contract through Manpower (with the possibility of a direct contract when performing well)
• Fulltime job of 40 hours per week
• Opportunity to work within a leading international organization
• Room for personal development and process improvement initiatives

You will be working for Schneider Electric, a global organization specialized in energy management and automation solutions. The company focuses on making energy safe, reliable, efficient, and sustainable. The warehouse in Helmond is recognized as one of the safest warehouses in the Netherlands. You will become part of a professional and international team where collaboration, innovation, and continuous improvement are highly valued.

Working hours
In this full-time position, you will work from Monday to Friday between 8:00 and 17:00.

• Excellent command of the English language, both written and spoken
• Knowledge of Dutch, German, and/or French is an advantage
• Experience with Excel, PowerPoint, SAP, and CRM systems such as Salesforce
• Strong analytical and problem-solving skills
• Customer-focused mindset and excellent communication skills
• Experience with data analysis and digital tools, including AI tools
• Ability to work in a cross-cultural and fast-paced environment
• Strong collaboration and stakeholder management skills
• Knowledge of Lean, Six Sigma, WMS, or TMS is considered a plus
• Proactive attitude with a focus on continuous improvement

Are you excited to start working as a Customer Service Representative in Helmond? Apply today and take the next step in your international customer service career!