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Customer service specialist German Dow Hoek

Vacancy at: Dow Chemical
Education level: HBO
Publication date: 26 July 2021
Hours per week: 40
Salary: Indication per month
€ 2600 - 3200 per month € 15.00 - 18.46 per hour
Vacancy number: 23563
Interesting for you
  • Additional Training Budget
  • Pension Scheme
  • Travel Allowances
  • Access to Studytube

Job description

Do you speak German fluently and do you have a Bachelor’s degree or EQF level 6 degree (or higher)? If so, Manpower and Dow have the ideal job for you! You will be working as a customer service specialist and maintain and build relationships with Dow clients. You will earn a maximum salary of €3,200 per month, plus travel cost reimbursement and pension accrual. Would you like to learn more about this position, keep reading and discover if you're the perfect fit!

Employment agency Manpower is looking for a German-peaking customer service specialist for Dow in Terneuzen.

Your will become the interface between Dow’s business value chain partners and its customers. To achieve the best results you will be working with Dow functions such as Logistics, Marketing & Sales and Supply Chain. You will gain good knowledge of the products, businesses and service offerings within Dow and use this knowledge to create good customer relationships. Your job will also encompass the following tasks:

  • Maintaining service levels according to business priorities
  • Balancing customer requirements and Dow capabilities
  • Following up on orders and guiding these through the Supply Chain partners to ensure customer satisfaction
  • Determining commercial strategies with customers across multiple businesses
  • Coordinating customer account activities
  • Addressing issues and implementing solutions
  • Overseeing the order entry process and leading the order fulfilment process for given business(es)

What’s in it for you?
  • Gross salary between €2,600.- and €3,200.- per month
  • Pension accrual through Manpower after 26 weeks of work
  • Reimbursement of travel expenses at €0.19 per kilometre with a maximum of 75 kilometres, plus full reimbursement of Westerschelde tunnel expenses
  • A full-time job of 40 hours a week
  • Long term assignment, fixed-contract at Manpower
  • Possibility of a contract at Dow in the long run
  • Free access to online learning platform Manpower Academy and on-the-job training at Dow

For this position we can provide an international hiring package, which makes it easier for you to relocate to and settle in the Netherlands and reimburse specific costs. The package includes:
  • Reimbursement of your flight ticket (if applicable) for the job interview and for relocation if you are start working for Dow
  • Reimbursement of travel costs by car or public transport from the airport to Terneuzen and back, based on a €0.19 per kilometre rate
  • Accommodation for the first six weeks for any new hire 
  • A relocation fee of €3,600.- net to be paid after three months 

The international hiring package is subjected to conditions:
  • You haven’t been working and/or living within a 75 kilometre range of Dow 
  • You must officially register at the local municipality of the town you relocate to


About the company

The Dow Service Centre is the international service provider for the Dow Chemical Company. More than 1,100 employees representing over fifty nationalities work here. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India with a wide range of services. This includes logistics, customer services, finance, human resources, translations and more. In 2020 Dow received recognition as a Top Employer because of the their support of local environmental projects and public events.

As a new employee, you will have the opportunity to be part of Dow’s Employee Resource Groups (ERGs) to contribute to inclusivity at Dow. You will also be offered many internal training opportunity to develop your technical and soft skills. Because of the nature of your job, you will work alongside with various departments within Dow, including supply chain planning, commercial and logistics.

Working hours
In the role of full-time customer service specialist, you will be working Monday through Friday during regular office hours.

Requirements

  • An EQF level 6 or a Bachelor’s degree or higher
  • Excellent command of English and Polish (at least C1 level, according to the Common European Framework of Reference for Languages)
  • Affinity with new technologies and tools
  • A Dutch work permit that is valid for at least nine months or EU-citizenship
  • Ability to apply for a code of conduct (Verklaring Omtrent Gedrag or VOG)
  • Availability of 40 hours per week

Do you have experience in customer service, or have you previously worked with CRM and/or SAP? Then you'll have an advantage! Living in or near Terneuzen, Hoek, Middelburg or Bergen op Zoom is a bonus, but not mandatory!

Are you looking forward to a new job at would Dow be the perfect fit for you? Don’t hesitate to apply and Manpower will contact you within two working days to discuss your application!